What We Offer You

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Special conditions this post is subject to a higher level Police Vetting check. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

Job Purpose

To ensure a responsive, professional service is always provided to customers and partners to support crime reduction, in line with the Safer Leeds Plan. This will require working as part of a team of Response Officers to establish whether any reports of Noise Nuisance constitute a nuisance as per Section 79 (1) of Environmental Protection Act 1990 or under the Anti-Social Behaviour, Crime & Policing Act 2014.

The role requires working flexibly across the service to respond to a range of different services across Leeds by carrying out routine patrol and security checks on various premises throughout the area, responding to a range of Alarm activations and planned / proactive patrols.

The post holder is expected to carry out duties in accordance with operational procedures, codes of practice and relevant legislation to ensure the security, integrity, accuracy, and confidentiality of information. The role will also be responsible for producing and maintaining detailed records and evidential material in a clear and accurate format as well as to Contribute to crime reduction through partnership engagement and action days with West Yorkshire Police

Responsibilities

• To use own initiative where appropriate.
• To comply with all operational procedures and working guidelines.
• To work flexibly to meet the needs of the service, and the ongoing development of the service.
• To contribute to the development and promotion of Leedswatch.
• To work individually and as part of a team to ensure your key performance indicators, objectives and targets are met.
• Work with the Police and other agencies to provide an appropriate response to incidents and engage in action days and other initiatives.
• Using a range of communication to tools e.g. Radios, telephone, body cameras, mobile CCTV equipment. including basic IT equipment (including MIFI,Laptops and MS Ofiice).
• Ring customers back to determine if noise is still ongoing and carry out visits in response to calls where noise is ongoing to witness and document any nuisance, witnessing the nuisance from within the complainant’s property if appropriate and agreed with the complainant.
• Where noise is witnessed and determined to be unreasonable, where there are no known risks or health & safety concerns, contact with domestic and commercial premises to advise of the noise nuisance and request the volume to be reduced to an acceptable level.
• Where necessary, the post holder may be required to serve warnings or legal notices required under EPA Act 1990 & Anti-Social Behaviour, Crime & Policing Act 2014 To attend court where necessary.
• To work across all Leedswatch service areas to ensure continuity of service.
• To maintain a polite and professional manner at all times especially if difficult or abusive situations arise.
• To respond to customers and clients as and when incidents are reported, including, for example, Alarms, Noise Nuisance, Carering tower blocks and Parks and Countryside
• To undertake patrols and report all insecurities and take appropriate action to re-secure, including seeking the assistance of partners and emergency services where necessary,
• To attend any Alarms / Activations and Assistance calls assigned to you. including seeking the assistance of partners and emergency services where necessary,
• To issue, collect and audit keys on behalf of clients as and when necessary.
• To undertake patrols and report all insecurities and take appropriate action to re-secure, including seeking the assistance of partners and emergency services where necessary,
• To undertake and complete administrative procedures within the service if required.
• To undertake dynamic risk assessments when arriving on site to ensure own Health and Safety is not compromised.
• To work in a cooperative environment and share knowledge and best practice with colleagues and managers across the service where appropriate.
• Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
• Improve own practice through observation, evaluation, discussion with colleagues and appropriate continuing professional development programmes.
• Work collaboratively with colleagues, knowing when to seek help and advice and provide advice and assistance to colleagues when required, including allowing new starters to shadow activities undertaken as part of the role.
• Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
• Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
• The Council has adopted a flexibility