TECEZE
Backfill IT Support Engineer
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🚨 Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity
We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting.
📍 Locations:
Cumbernauld, UK
💼 Experience:
3–4+ years
🌍 Region:
EMEA
🔄 Position:
Backfill/ Dispatch Engineer
🔹 Key Skills & Requirements:
- 3–4+ years of experience in IT Service Management / EUC / Deskside Support
- Strong hands-on experience in Desktop / End User Computing support
- Knowledge of infrastructure components and desktop hardware
- Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards, etc.
- System recalibration and hardware sanitization/maintenance
- Strong network troubleshooting knowledge
- Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations
- Experience with Windows OS installation, configuration and troubleshooting
- Knowledge of patching, package installation and troubleshooting
- Experience supporting conference room / meeting room devices, including:
- Polycom
- Cisco
- StarLeaf
- Microsoft Teams Rooms
- Touch panels
- Monitors
- Cameras
- IP Phones
- Experience with remote support tools such as RDP, iDRAC, iLO and related tools
- Printer troubleshooting and file restoration experience
- Experience managing Antivirus, Windows patches, feature packs and endpoint updates
- Strong IT Asset Management experience – laptops, desktops, monitors, docking stations, mobile devices, peripherals, etc.
- Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking
- Knowledge of ITSM tools and processes
- Experience working in a Managed Service environment
- Strong understanding of ITIL Service Management processes
- Good stakeholder management and customer service skills
- Excellent English communication and analytical skills
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🔹 Additional Responsibilities:
- Laptop stock and inventory management
- Asset tracking and maintaining accurate records in ITSM platforms
- Software installation and deployment
- Profile archiving and space reclamation
- Coordination with Facilities teams for non-network devices
- Troubleshooting end-user devices and infrastructure-related issues
- Supporting regional IT operations and ensuring SLA adherence
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📩 Interested candidates can share their updated CV along with:
- Total Experience
- Relevant EUC/Deskside Experience
- Current Location
- Notice Period
- Current CTC
- Expected CTC
- Preferred EMEA Location
Please DM me or share your profile if you are interested or know someone suitable.
#Hiring #EUC #DesksideSupport #DesktopSupport #ITSupport #ITSM #EndUserComputing #ServiceDesk #Intune #SCCM #Ivanti #ITIL #InfrastructureSupport #EMEAJobs #ItalyJobs #CzechRepublicJobs #BrnoJobs #TechJobs #ITJobs #HiringNow
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