Ministry of Justice UK
Bailiff Manager (Ref: 20920)
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This position is based at MOJ Luton Justice Centre, LU1 2LJ
Job Summary
Please refer to Job Description
Job Description
Proud to serve. Proud to keep justice going.
Our Bailiff Manager play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your Role
Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Bailiff Manager, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.
We give you the option of using your own car or, following successful completion of your probation period, a lease car, (UK driving licence required for a lease car) so a full licence entitling you to drive permanently in Great Britain is essential. Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your bailiff duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems.
Your Skills And Experience
- Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
- Experience of working in an administrative role in a customer-focussed environment
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent communication, organisational and prioritisation skills
For a full job description, please read the role profile attached before applying
Further Details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
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These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week.
This is a full-time role where you will lead a team of field-based Bailiffs working varied shift patterns (including evenings up to 9pm and weekends).
Skilled Worker Visa
This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.
From 22 July 2025, the Government introduced changes to the Skilled Worker visa route. The department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa prior to the 22 July 2025 changes. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you have not held a Skilled Worker visa prior to the 22 July 2025 changes, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.
Travel:
Regular travel across Bedfordshire and Hertfordshire will be required for this role.
Proud to serve. Proud to keep justice going.
Our Bailiff Manager play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary and management.
Travel:
Regular travel across Bedfordshire and Hertfordshire will be required for this role.
Person Specification
Please Refer To Job Description
Licences
A full licence entitling you to drive permanently in Great Britain.
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Making Effective Decisions
- Managing a Quality Service
- Communicating and Influencing
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a standard (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality Requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact Point for Applicants
Job Contact :
Name : SSCL Recruitment Enquiries Team
Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Telephone : 0345 241 5359
Recruitment Team
Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Further Information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has
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