Summary

Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.

Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.

In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.

From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.

In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Job Description

Your opportunity

To elevate the in-store experience beyond traditional luxury retail by delivering a refined, intuitive, and deeply personalized client journey. You will play a key role in building meaningful relationships, driving performance, and embedding a culture of natural, high-level client engagement within the team.

How you will contribute

• Drive and maximize store performance by striving to meet individual sales objectives, establishing yourself as a trusted advisor and relevant styling expert for every client.
• Master the art of client conversation: engage clients with curiosity and subtlety, asking the right questions to understand their lifestyle, preferences, and intentions.
• Translate listening into action by curating precise product selections, proposing alternative silhouettes and complementary pieces with ease and credibility.
• Go beyond product storytelling: enrich client interactions with references to art, culture, design, gastronomy, or collecting, building a richer and more memorable dialogue.
• Demonstrate sharp client instinct and responsiveness: identify cues and opportunities and naturally introduce relevant pieces or exclusive items from the collection.
• Build and develop a strong and diverse client portfolio, nurturing long-term relationships through consistent, thoughtful, and personalized engagement.
• Act as a clienteling role model and coach within the team, elevating collective standards by sharing best practices and encouraging authentic and confident interactions.
• Contribute actively to the store’s clienteling strategy, supporting client acquisition, retention, and reactivation with a proactive mindset.
• Act as a bridge between the House and its clients, ensuring a clear and inspiring translation of the creative vision to both loyal and new audiences.
• Represent the Maison beyond the boutique, embodying its values during private appointments and external events when required.
• Ensure operational excellence and support key store responsibilities when needed (opening/closing of the store, respect of guidelines, overall standards).