University Hospitals Birmingham NHS Foundation Trust
Band 2 Outpatient Receptionist
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Job Summary
An exciting opportunity has arisen for a Band 2 Receptionist/Admin clerk to join the busy teams in Outpatients. The posts are to cover a number of Reception areas within Solihull hospital, booking patients in for their appointments and working through outpatient waiting lists to book follow up appointments into clinics, alongside other admin duties.
We are looking for enthusiastic, committed, motivated individuals with excellent communication skills.
Although the main bulk of the clinics operate from Monday to Friday there may be extra clinics at the weekend, therefore, the successful candidates must be flexible to accommodate this; in addition to this, the post holder may be required to cover some twilight clinics, typically running until 8pm, this will be discussed at interview.
The posts are based at one hospital site, but the post holder may be required to work at any of our 4 sites if the service need arises. Attention should be drawn to the requirements contained in the Person Specification for the roles.
Main Duties, Tasks & Skills Required
Working on the reception desk meeting and greeting service users, dealing with general enquiries, directing patients appropriately, answering the telephone and carrying out administrative duties.
The Overall Activities Of The Post-holder Will Include
- To welcome staff, patients and visitors in a friendly and Professional manner, dealing with enquiries appropriately
- Recording patient information accurately
- Dealing with care records ensuring patient records are available and in order for the start of clinic
- Cross reference appointment lists identify patients who do not attend and escalate appropriately
- Receive and open incoming post and take action as required
- Review and action electronic correspondence and disseminate appropriately including faxes ensuring that Trust Guidelines are followed
- Photo copying and distribution of copies as instructed by Line Manager
- Undertake filing
- Answering the telephone in a courteous manner dealing with enquiries and recording all messages accurately and referring on appropriately
- Maintain confidentiality of records on the telephone, in conversation and in writing
- Ensure the reception area is kept tidy
- Organise ordering of stationary and storage
- Report any problems to line manager as appropriate
- Responsible for arranging patient transport, interpreters as and when requested
- Chasing test results from other departments and secretaries
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About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note : For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
Experience
Essential
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment
Desirable
- Experience of working in Healthcare
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Additional Criteria
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
Other Factors
e.g. ability to work shifts, ability to drive, etc
- Ability to travel to multiple sites
- The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Taylor Mullings
01214244649
Pay scheme
Agenda for Change
Band
Band 2
Salary
£25272.00 to £25272.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9017551
Job locations
Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
Attachments
Job Description
Band 2 JD PS.pdf – 484KB Opens in a new window
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