University Hospitals Birmingham NHS Foundation Trust
Band 2 Receptionist - Clinical Research Facility
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Job Summary
Applications are invited for the post of Receptionist in the NIHR/WT Clinical Research Facility (CRF), Queen Elizabeth Hospital Birmingham.
The post holder will have direct responsibility for the smooth running of a busy and complex outpatient reception and will be the first point of contact for patients and visitors to the department.
The role will involve liaising with staff at all levels, including Consultants, nursing, secretarial, and administrative staff to ensure the smooth running of the CRF.
The Successful Applicant Will
- Be polite and courteous at all times, with a strong focus on customer service.
- Be flexible to the needs of the department.
- Have good computer / IT skills.
- Show strong communication skills and be able to work in a team as well as using own initiative.
Hours of work -- between 8am-5pm, Monday-Friday.
For an informal chat about this role, please call Allie Berry on 0121 371 3172 or email alison.berry@uhb.nhs.uk.
Main Duties, Tasks & Skills Required
Working on the reception desk, providing a meeting and greeting service for users, dealing with general enquiries, booking patient appointments, directing patients appropriately, answering the telephone, and carrying out administrative duties.
The Overall Activities Of The Post-holder Will Include
- To welcome staff, patients, and visitors in a friendly and professional manner, dealing with enquiries appropriately.
- Recording patient information accurately.
- Dealing with care records, ensuring patient records are available and in order for the start of clinic.
- Cross-reference appointment lists, identify patients who do not attend, and escalate appropriately.
- Receive and open incoming post and take action as required.
- Review and action electronic correspondence and disseminate appropriately, including faxes, ensuring that Trust Guidelines are followed.
- Photocopying and distribution of copies as instructed by Line Manager.
- Undertake filing.
- Answering the telephone in a courteous manner, dealing with enquiries, and recording all messages accurately and referring on appropriately.
- Maintain confidentiality of records on the telephone, in conversation, and in writing.
- Ensure the reception area is kept tidy.
- Organise ordering of stationary and storage.
- Report any problems to the line manager as appropriate.
- Responsible for arranging patient transport, interpreters as and when requested.
- Chasing test results from other departments and secretaries.
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About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We do this by developing compassionate and culturally competent leaders, being values-driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- Good General Education (e.g., GCSE English and Maths A-C) GCSE Level 9-4.
Experience
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Essential
- Experience of dealing with the Public/Customer service experience.
- Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook).
- Experience of using IT systems.
- Experience of working in a busy office / customer care environment.
Desirable
- Experience of working in Healthcare.
Additional Criteria
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion.
- Standard keyboard / IT skills.
- Good organisation skills and ability to multitask.
- Good time management skills.
- Ability to deal professionally with enquiries from staff, service users, and stakeholders.
- Ability to problem solve.
- Understand confidentiality and apply the principles in every day working practice.
- Ability to pay attention to detail where there are predictable interruptions to the work pattern.
- Ability to deal with stressful situations and sensitive issues.
Desirable
- Ability to handle cash.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Alison Berry
01213713172
Pay scheme
Agenda for Change
Band
Band 2
Salary
£25272.00 to £25272.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-1102975
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
Job Description
Band 2 Receptionist – 1102975 Clinical Resear_Alison Berry JD PS.pdf – 479KB Opens in a new window
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