University Hospitals Birmingham NHS Foundation Trust
Band 2 Receptionist Clinical - Therapy Services
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Job Summary
We are looking for an enthusiastic and experienced receptionist to work in the Therapy Services Outpatient Department, which deals with over 300 outpatient appointments each day. We are looking for a flexible, motivated and professional individual with a pleasant manner and "can do" approach to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work.
Applicants should have a good standard of education, keyboard skills, office procedures, excellent communication skills, and ability to work in a very busy and often pressurised environment. Experience of working in the NHS is desirable, however full training will be given. In return we can offer you a challenging role with the opportunity to make a valuable contribution in the delivery of a patient-focused service. We will ensure that you have access to internal opportunities for development.
Hours: 37.5 hours per week, Monday to Friday, to cover Department opening hours, 7:45 -- 17:00, e.g. 7:45 -- 15:45, 8:00 -- 16:00 or 9:00 -- 17:00
For an informal enquiry please contact Rebecca Hemming, Office Manager, 0121 371 3479
Main Duties, Tasks & Skills Required
The role will include a variety of tasks from answering the telephone and greeting patients to a range of admin tasks within the department. You will be the first point of contact for patients attending the Therapy Services Outpatient Department. The main duties of the job are:
- To provide an efficient and effective frontline clinic reception service, to ensure that patients, staff and visitors are greeted correctly.
- To receive and direct all visitors in a pleasant, tactful and understanding manner, while ensuring that the patient's overall experience is of the best in care.
- Obtain information from staff, patients and relatives in order to assist with their enquiries.
- Complete requested electronical clinical outcomes and appointments on the PAS system and other IT systems.
- Deal with patient queries and telephone enquiries in a professional, courteous and informative manner, and liaise with Therapists and other NHS professional agencies.
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About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy office / customer care environment
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Desirable
- Experience of working in Healthcare
Additional Criteria
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Standard keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
Desirable
- Ability to handle cash
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Rebecca Hemming
01213713479
Pay scheme
Agenda for Change
Band
Band 2
Salary
£25272.00 to £25272.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-1101664
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
Job Description
Band 2 Receptionist – Clinical JD PS.pdf – 477KB Opens in a new window
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