University Hospitals Birmingham NHS Foundation Trust
Band 2 Receptionist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Summary
To provide an efficient receptionist service to all visitors attending the Department and maintain a sensitive friendly approach.
Working on the reception desk meeting and greeting staff and visitors; dealing with general enquiries, answering the telephone, and carrying out administrative duties.
Main Duties, Tasks & Skills Required
- To welcome staff and visitors in a friendly and professional manner, dealing with enquiries appropriately.
- Receiving and sending emails, sending faxes, dealing with photocopying and distribution of copies as instructed by Line Manager.
- Receiving and distributing of daily post/deliveries and action as required.
- Undertake filing of CTG's and request notes from Medical Records for the CTG's to be filled into.
- Answering the telephone in a courteous manner recording all messages accurately and referring on appropriately.
- Maintain confidentiality of records on the telephone in conversation and in writing.
- Ensure the reception area is kept tidy.
- Organise ordering of stationery and storage.
- Report any problems to line manager as appropriate.
- Book patient in and out of the unit using Oceano.
- Make appointments for patients for both scan and consultant appointments.
- Print out labels for patients to be seen in the unit.
- Rotation of three reception desks between MUAU, DAU and main reception in POW.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience
Essential
- Experience of dealing with the Public/Customer service experience.
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel, Teams, and Outlook).
- Experience of using IT systems.
- Experience of working in a busy office/customer care environment.
- Knowledge of administrative systems/office procedures acquired through on-the-job training.
Desirable
- Experience of working in Healthcare.
Additional Criteria
Essential
- Good communication/customer care skills both written and verbal demonstrating sympathy and compassion.
- Standard keyboard/IT skills.
- Good organisation skills and ability to multitask.
- Good time management skills.
- Ability to deal professionally with enquiries from staff, service users, and stakeholders.
- Ability to problem solve.
- Understand confidentiality and apply the principles in everyday working practice.
- Ability to pay attention to detail where there are predictable interruptions to the work pattern.
- Ability to deal with stressful situations and sensitive issues.
- The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern.
- Work effectively and flexibly as part of a team to meet the needs of the services.
- Confident in dealing with people at all levels.
- Must be able to demonstrate an understanding of equality and diversity.
- Ability to travel to multiple sites.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Ability to handle cash.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Monique Brown
01214243596
Pay scheme
Agenda for Change
Band
Band 2
Salary
£25272.00 to £25272.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9014025-2
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Attachments
Job Description
Band 2 JD PS.pdf – 482KB Opens in a new window
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills