University Hospitals Birmingham NHS Foundation Trust
Band 2 Support Worker/Receptionist - Radiotherapy
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Job Summary
Support Workers / Receptionist (Band 2) -- Radiotherapy (2 roles available)
The Radiotherapy service at QEHB, with circa 120 staff, provide approximately 4,500 new patients per year with world class radiotherapy treatments, the service is of the highest calibre and makes us one of the leading departments in the NHS.
Our team of 12 Support Workers / Receptionists provide a fantastic service to our patients and radiographers from 07:30am -- 8:00 pm 5 days per week. We are now looking to add a couple of staff to the team.
This hybrid role includes providing care and support to our patients which will include personal care for those who need it, including assisting with toileting, manual handling, escorting patients around the department, answering their queries and liaising with ambulance services.
The receptionist element sees you meet and greet patients, help book appointments, including clinics, and guide them around the department if required. You will also contribute to the smooth running of the department and waiting areas by helping any staff that may need additional support.
This is a very active role, involving lifting, supporting patients, navigating around a large radiotherapy department which covers two floors, and handling medical equipment.
Our Receptionists / Support Workers are seen as pivotal in providing a warm welcome and a caring service to our patients and on-going support to our Radiographers.
Main Duties, Tasks & Skills Required
We are looking for empathetic, compassionate, and caring people who will enjoy the support and care they will give our patients. You will be hands on, deal with stressed, poorly, tired, and vulnerable patients, who will look to you for kindness and support.
As a key member of the team, you will have an adaptable approach, an ability to prioritise an ever-changing workload whilst maintaining a caring and helpful attitude. You will be computer literate as there is daily use of Trust IT systems. Administration and compliance are an integral part of your day so excellent attention to detail is a must, as is the willingness to actively support the wider team.
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Training within the role will be provided so what we are looking for is hardworking, committed, and reliable individuals who can demonstrate excellent reliability and an outstanding work ethic.
You will need to commit to full time (7.5hrs) hours per day, to cover shifts between 7:30am -- 8pm. We can be flexible on the number of days you wish to work per week.
To be successful in the role you will need to embrace our values of being KIND, CONNECTED and BOLD.
In return you can expect to join a team who will be welcoming and supportive, who will train and develop you, and who will help you deliver the best possible care that we want for our patients.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
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Person specification
Qualifications
Essential
Vocational qualification at level 2 or equivalent relevant experience. Level 2 examples: GCSE Grades 9-4 (A-C) Level 2 Diploma in health care support / NVQ, Functional Skills Level 2
Desirable
NVQII in Customer Services or equivalent experience
Experience
Essential
Experience of using computerised programs to extract information Evidence of clerical/administrative experience
Desirable
Experience of working within a healthcare setting
Additional Criteria
Essential
Good communication skills The ability to follow instructions and requests The candidate must be able to prioritise own workload To be able to produce accurate documentation Must be able to efficiently respond to the needs others A knowledge of MS Word and Excel Spreadsheets Reliability Flexibility To be able to work as part of a team Good people skills
The department regularly works extended hours, and the post-holder will be asked to provide cover between the hours of 7:30am and 8pm plus some bank holidays allocated on a rota basis.
Desirable
Knowledge of Oceano and Clinical Portal
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Steve Glenn
01213712935
Pay scheme
Agenda for Change
Band
Band 2
Salary
£25272.00 to £25272.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
15652
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
- Job Description
- JD PS.pdf – 448KB Opens in a new window
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