Avon and Wiltshire Mental Health Partnership NHS Trust
Band 3 Administration Assistant - Bristol
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Job Description
Role Overview
The post holder will provide comprehensive administration and secretarial support to the NBT Mental Health Liaison Team, comprised of both NBT and AWP staff, and the NBT wards & departments who come into contact with the service. This will include NBT medical staff, junior medical staff, and the system-wide multi-disciplinary team within the acute hospital setting. The post holder will act as one of the first points of contact for the team, and will include duties such as meeting and greeting visitors, receiving initial enquiries, and directing telephone calls as needed.
Key Responsibilities
- Provide administration and secretarial support to the NBT Mental Health Liaison Team
- Act as one of the first points of contact for the team
- Meeting and greeting visitors
- Receiving initial enquiries
- Directing telephone calls as needed
- Aid in the administration of team meetings
- Receive and open mail and distribute accordingly
- Manage telephone contacts in a supportive and empathetic manner
- Exercise judgement when dealing with enquiries
- Analyse and resolve non-clinical problems
- Escalate to Lead Administrator and Senior staff where required
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Essential Skills and Knowledge
- Excellent working knowledge of all Microsoft Office systems including Word and Excel
- Ability to take personal details from people and upload onto the electronic patient record system (Rio)
- Ability to meet deadlines, collate data, and maintain standards relating to administrative processes
- Ability to work within a team effectively and share work streams where appropriate
- Key in maintaining diaries and arranging meetings, taking formal minutes as required, and keeping appropriate records
Working Environment
We are the lead provider of healthcare for people with serious mental illness, learning disabilities, and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset, and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective, and provide a positive all-round experience for our patients, families, and carers. We believe passionately in treating everyone with kindness, respect, and empathy.
Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200 miles, to more than 1.8 million people.
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Diversity and Inclusion
At AWP, we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian, and minority ethnic backgrounds, those with disabilities, and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives, and knowledge to AWP, as diversity makes us stronger.
Application Information
Right to Work in the UK
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.
NB: Previous applicants need not apply.
Contact Information
For further details / informal visits, contact:
- Name: Jennifer Wild
- Job Title: Senior Advanced Nurse Practitioner / Team Manager
- Email Address: jennifer.wild@nhs.net
- Telephone Number: 0117 4146589
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