University Hospitals Birmingham NHS Foundation Trust
Band 3 Bereavement Care Administrative Assistant
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Job Summary
As a Bereavement Care Administrative Assistant, you will play a key role in supporting families following the death of a loved one. You will provide compassionate guidance on the Medical Examiner process, registration of death, funeral arrangements and available bereavement support services, ensuring families receive timely and accurate information.
You will undertake a range of bereavement-related administrative duties, maintaining accurate records and ensuring processes are completed in line with Trust policies and legal requirements. Working closely with Clinical Nurse Specialists, Medical Examiner teams, mortuary services, funeral directors and external agencies, you will help deliver a coordinated and compassionate service.
We are looking for an organised, empathetic and resilient individual with excellent communication skills, strong attention to detail and the ability to manage a varied workload. The successful candidate will be confident using IT systems, able to prioritise competing demands and remain professional when dealing with sensitive and emotionally challenging situations.
This is a rewarding opportunity to make a meaningful difference to the experience of bereaved families while working within a supportive specialist team committed to delivering high-quality bereavement care.
Main Duties, Tasks & Skills Required
As a Bereavement Care Administrative Assistant, you will support families following the death of a loved one. Acting as the first point of contact via telephone, you will provide sensitive and compassionate information regarding the Medical Examiner process, registration of death, funeral arrangements, Coroners' procedures and bereavement support services.
You will obtain, record and input information to support death certification and bereavement processes, ensuring documentation is accurate and completed in line with Trust policies and confidentiality standards. You will undertake follow-up contact with families where required, provide practical guidance and signpost to support services.
Working closely with Clinical Nurse Specialists, Medical Examiner teams, Mortuary Services, ward teams, funeral directors, Coroners' Officers and external agencies, you will help coordinate a timely and compassionate service. You will support the day-to-day running of the Bereavement Hub by managing enquiries, maintaining records, preparing bereavement information packs, assisting with stock control, and collecting and inputting data for surveys, audits and service reports.
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We are looking for an organised, empathetic and resilient individual with excellent communication, interpersonal and IT skills who can prioritise a varied workload, work collaboratively within a multidisciplinary team and remain professional in emotionally challenging situations.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- Good standard of secondary education e.g. English and Maths GCSE 9-4/ A-C
- Good Keyboard Skills
- NVQ 3 or equivalent comparable experience
Desirable
- Good IT literacy including proficiency with Microsoft Office and the ability to learn new systems quickly
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages e.g. Word, Excel and Outlook
- Experience of using IT systems
- Experience of working in a busy environment
- Clerical/administrative experience
- Demonstrate understanding of patient confidentiality
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Desirable
- Experience of working in healthcare or a similar complex environment
- Knowledge of acute hospital bereavement services
- Knowledge of processes and procedures following a death
Additional Criteria
Essential
- Excellent communication skills
- Sensitive and professional telephone manner to support bereaved families
- Excellent customer service
- Ability to deal with distressing situations
- Able to respond to complex and sensitive issues.
- Good personal time management.
- Experience in Microsoft Office (Word and Excel) with good computer skills.
- Prioritisation/Organisational skills.
- Ability to use initiative and show self-motivation
- Ability to work in a busy environment.
- Able to demonstrate integrity
- Demonstrate the ability to work under pressure.
- Meeting Minutes experience
- Attention to detail
- Punctual
- Approachable
- Calm
- Patient
- Sympathetic
- Ability to recognise stress in self and others and respond appropriately
- Ability to work on different Trust sites when required
Desirable
- Demonstrate the ability to communicate clearly and sensitively in challenging or emotional situations
- Handling confidential information with discretion and professionalism
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Taslim Kosar
01213712450
Pay scheme
Agenda for Change
Band
Band 3
Salary
£25760.00 to £27476.00 Yearly
Contract
Permanent
Working pattern
Part-Time, Flexible Working
Reference number
304-1100379
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Attachments
- Job Description
- JD PS.pdf – 377KB Opens in a new window
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