West Hertfordshire Teaching Hospitals NHS Trust
Band 3 - Booking Administrator, Cardiology
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About the Role
We are looking to appoint a motivated individual to join our Cardiology diagnostic booking Team currently based at Watford however there will be a requirement to work cross site.
The hours advertised are required to cover service needs. The hours for this vacancy are 37.5 hours per week, Monday-Friday. The individual will be primarily based at Hemel Hempstead Hospital but will need to work cross site.
It is essential that this work is carried out accurately and efficiently as it is important that the patient experience is a positive one at what can be a very worrying time. You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and using your own initiative, as well as excellent telephone skills.
Previous applicants need not apply
This is a varied role and the post holder must be able to flexibly provide cover across sites.
Responsibilities
- Using the referral management centre where new patient referrals are registered onto our hospital patient administration system per day.
- Our busy reception desks dealing with patients face-to-face, ensuring they are booked in and directed to the appropriate waiting areas.
- Handling large volumes of calls, calling and agreeing outpatient appointments with patients as well as dealing with other appointment related queries.
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About Us
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
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Benefits
We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking
If you have a disability or long-term health condition and require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Contact
For further details / informal visits contact:
- Name: Reshma Haria
- Job title: Deputy General Manager
- Email address: rharia@nhs.net
- Telephone number: 07553898066
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