University Hospitals Birmingham NHS Foundation Trust
Band 3 Booking Co-ordinator
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Job Summary
An exciting opportunity has arisen for a Booking Coordinator to work within the Imaging Department.
This is a full-time permanent vacancy.
The successful candidate will provide a robust and structured booking service to the Imaging Department within the Queen Elizabeth Hospital Site, supporting all imaging modalities. To ensure that lists are filled and fully utilized to aid with meeting trust targets and KPIs. To provide a telephone service for patients managing appointments, recording and updating of information, management of incoming referrals and requests, managing patient admissions, and providing all support for smooth patient admissions and discharges.
The successful candidate will be required to show they are a dynamic and well-organized individual, with excellent communication skills and an eye for detail.
Queen Elizabeth Hospital Birmingham sees over 27,000 patients every month. We carry out a wide variety of diagnostic investigations including MRI, CT, and Ultrasound.
Main Duties, Tasks & Skills Required
Attached you will find the personal specification document which provides more detail about the essential and desirable skills and the experience required for this role. Please review this when completing your application.
The post holder will be required to work by the trust values and have empathy and a sympathetic approach to patients, family, and their carers, whilst managing complex and confidential information.
The department delivers a 7-day service, and it is therefore necessary for staff to work flexibly.
Full training will be given to the appointees in the use of the Trust patient information system Oceano and Radiology Information System (CRIS).
To discuss this post or to arrange a visit, please contact Kalvinder Bains (Imaging Bookings Office & Reception Manager) on 0757 603 7147.
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About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- Good general Education (e.g., GSCE English and Maths A-C, GCSE Level 9-4)
- Business Administrative NVQ Level 3 or equivalent experience in an administrative role
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment
Desirable
- Experience of working in healthcare
Additional Criteria
Essential
- Good Communication/customer care skills both written and compassion
- Good keyboard/IT skills
- Good organization skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, patients, and visitors
- Ability to solve problems
- Understand confidentiality and apply the principles in everyday working practice
- Ability to frequently pay attention to detail where there are often predictable interruptions in the work pattern
- Work effectively and flexibly as part of a team to meet the needs of the service
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills
- Good organizational skills
- Team player
- Conscientious
- Demonstrates reliability, motivation, and commitment
- Ability to deal with stressful situations and sensitive issues
- Ability to travel to multiple sites
- Ability to work under pressure and deal with stressful situations.
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Kalvinder Bains
07880398541
Pay scheme
Agenda for Change
Band
Band 3
Salary
£25760.00 to £27476.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-1103222
Job locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
- Job Description
- Band 3 JD PS.pdf – 448KB Opens in a new window
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