Avon and Wiltshire Mental Health Partnership NHS Trust
Band 3 Clinical Services Administrator - Bristol
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
We are looking for a highly motivated and enthusiastic person to support the team manager both in the running of an exciting specialist team and the development of this team across Bristol, North Somerset and South Gloucestershire.
Responsibilities
The post holder will provide a comprehensive administrative service to the teams. You should have excellent interpersonal skills, a good telephone manner, WP/IT skills and the ability to work both on your own and as part of a team. In addition, you should have relevant office experience, a sound knowledge of Microsoft Word processing, good knowledge of databases and a working knowledge of RiO.
The post-holder will contribute to the collation of audit information and will have a proven track record of being able to produce high quality work within tight timescales.
- Experience of working in a similar role and an awareness of autism spectrum conditions would be desirable.
Key Duties
- Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and empathy, where there may be barriers to understanding and/or communication.
- Provide and receive information, including dealing with enquiries from external agencies and the public. This may include sensitive information.
- Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective. Facilitating the administration processes for team meetings etc.
- To be able to manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner.
- Exercise judgement when dealing with patient enquiries, analyse and resolve non-clinical patient problems including resolving conflicting diary appointments or schedules, clinics, meetings etc. Escalating issues to the Lead Clinical Services Administrator as appropriate.
- Type correspondence/e-mails as required, deal with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the RiO system.
- Ensure that all mandatory training courses are up to date.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About Us
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.
Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200 miles, to more than 1.8 million people.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Application Information
Right to Work in the UK
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organisation is unable to support sponsorship for this post.
Contact Information
For further details / informal visits contact:
- Name: Karen Ashurst
- Job title: Lead Clinical Services Administrator
- Email address: karen.ashurst2@nhs.net
- Telephone number: 01275 796367
Karen is available Weds - Fri 9am-5pm for a chat or to arrange a visit to the service.
Alternatively, contact Debbie Soni, Lead clinical services administrator Mon - Weds 9am - 5pm
Telephone number: 01275 796367
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location