Avon and Wiltshire Mental Health Partnership NHS Trust
Band 3 Clinical Services Administrator - Warminster and Trowbridge
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About the Role
We are looking for a highly motivated and enthusiastic administrator to join our friendly team. You will be providing administrative support to the West Wiltshire Community Mental Health Team, both at Shearwater Lodge in Warminster and at Trowbridge Civic Centre in Trowbridge.
Trowbridge Civic Centre is a satellite base for our team, where they hold outpatient appointments. You would be the main admin support and contact person on-site for our team, so you must be confident in working autonomously, though full support will be provided by the Lead Administrator via Microsoft Teams, monthly supervision, and face-to-face contact. Clinical staff will be in and out of the building during the course of the working day.
A key part of this role is to maintain good communication and relationships with the management and staff who own the Trowbridge Civic Centre, so diplomacy and the ability to resolve issues amicably are essential.
Key Requirements
- Well-organised with strong IT skills and proficiency in using all Microsoft Office packages
- Excellent communication skills, as the role involves some face-to-face contact with service users and their family members
- Access to transport is essential as you will be working across both sites
- Working hours will be 30 hours per week
- Ability to prioritise and organise your own workload and share admin workstreams to ensure effective and efficient support to the clinical team
- Manage diaries, team and admin inboxes, as well as email management, producing documents, arranging appointments, organising meetings, and taking minutes
- Flexible and reactive to changing priorities while managing your own workload
- Ability to work well under pressure; personal resilience is essential
- High standard of secretarial and administrative skills
- Good working knowledge of all Microsoft Office systems, especially Word and Excel
- Willingness to undertake training in order to use other software packages, including our electronic patient record system (RiO)
- Good communication skills, both written and verbal
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About Us
We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all-round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.
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Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200 miles, to more than 1.8 million people.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Contact
For further details / informal visits contact:
- Name: Margaret Mathews
- Job title: Clinical Services Lead Administrator
- Email address: m.mathews2@nhs.net
- Telephone number: 01985 220033
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