Avon and Wiltshire Mental Health Partnership NHS Trust
Band 3 Clinical Services Administrator - Weston-Super-Mare
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Job Description
To provide comprehensive administration and secretarial support to multidisciplinary teams, wards or departments including named medical staff, junior medical staff and the system-wide multi-disciplinary team. This will include being the first point of contact for that team, ward or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills. They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.
The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (Rio).
The post holder will be required to meet deadlines, collate data and maintain standards relating to administrative processes.
They will need to be able to work within a team effectively and share work streams where appropriate. There may be a requirement to provide supervision to support administrators or apprentice posts.
The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates.
Their work is managed rather than supervised and they are accountable for their own actions – manager is available for reference but generally, they will manage their own workload.
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Description Of The Duties
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Liaise with a wide range of stakeholders, both internal to the organisation and external, including:
- Medical Staff.
- Multidisciplinary Teams (Community or Inpatient).
- Service Users and Carers.
- Health and Social Care teams.
- Third sector/voluntary agencies
- Community groups and local authority provision.
- Other statutory agencies e.g. Police, Ministry of Justice etc.
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Providing Secretarial support to named Medical Staff/management team.
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Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement.
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Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings etc.
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Provide and receive routine and complicated information, including dealing with enquiries from external stakeholders and the public. The provision of and updating of patient notes, collation of information for transfer of care etc. This may include sensitive information.
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Work within a multi-disciplinary environment ensuring that communication with appropriate team members is effective.
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Facilitating the administration processes for Team meetings etc.
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We are the lead provider of healthcare for people with serious mental illness, learning disabilities and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective and provide a positive all round experience for our patients, families and carers. And we believe passionately in treating everyone with kindness, respect and empathy.
Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200 miles, to more than 1.8 million people.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
For further details / informal visits contact:
Name: Jade Hunt
Job title: Clinical Services Lead Admin
Email address: jade.hunt8@nhs.net
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