University Hospitals Birmingham NHS Foundation Trust
Band 3 Endoscopy Waiting List Coordinator
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Job Summary
We are looking for individuals with administrative experience within the healthcare sector to work in the Elective Care Booking Team as a Waiting List Coordinator.
It is important that you have the proven skills for accuracy and attention to detail. With genuine attributes of being calm, proactive, and methodical approach to your work.
Right from the time you join us, you'll have access to learning, development, and training opportunities. As you progress in your UHB career you'll acquire the knowledge, skills, and confidence you need to provide safe and compassionate patient care.
If you are looking to develop your skills and/or gain a broader administrative experience within elective care, we invite you to apply for our vacancy.
What We Offer
- A good salary
- 27 days' leave plus bank holidays (rising to 29 after five and 33 after 10 years' service)
- Ongoing learning and development opportunities
- Generous NHS pension
- Great maternity, paternity, and adoption pay
- Childcare vouchers
- Wide range of LGBT+ initiatives and staff networks
- Health service discounts and online benefits
- Health and well-being opportunities
- Cycle to work scheme and discounts on public transport
UHB is a great place to work, offering a working environment with an inclusive culture that looks after and values our people and creates a sense of belonging. We encourage applications from people who embrace our values and who will enable us to expand our diverse workforce.
Main Duties, Tasks & Skills Required
The Waiting List Coordinators will be working closely with the Team Leader and Elective Care Service Manager to ensure all patients on the waiting list are booked and managed adhering to the Trust Patient Access Policy and Protocol. Patients are booked against the Trusts measurable and reportable key performance targets across all specialties, including Cancer 2 week waits, diagnostics, 18-week RTT, and currently 54 weeks and under backlog of patients.
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The team is based in our Endoscopy office at the Birmingham Heartlands Hospital site.
The contractual hours are 37.5 hours each week; Monday - Saturday with one fixed non-working day Monday - Friday (the non-working day will be confirmed with each successful candidate).
The contractual hours during the week are 10:00 - 18:00 with a 30-minute lunch break and Saturdays hours are 09:00 - 17:00 with a 30-minute lunch.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We do this by developing compassionate and culturally competent leaders, being values-driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- Good General Education (e.g., GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment
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Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
- Experience of using IT systems
Desirable
- Experience of working in a busy environment
- Experience of working in healthcare
Additional Criteria
Essential
- Good communication/customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, Patients, and Visitors
- Ability to problem solve
- Understand confidentiality and apply the principles in everyday working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Beverley Cash
07741375554
Pay scheme
Agenda for Change
Band
Band 3
Salary
£25760.00 to £27476.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9018441
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Attachments
- Job Description
- JD PS.pdf – 510KB Opens in a new window
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