Avon and Wiltshire Mental Health Partnership NHS Trust
Band 3 Healthcare Support Worker - Bristol
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Wellow Ward
Wellow Ward is a fast-paced 8-bedded male ward for Acute Service Users, supporting males who are early in their rehabilitation journey as well as those progressing towards a move into the community. Wellow Ward sits within Fromeside Medium Secure Unit, based at Blackberry Hill Hospital. We provide specialist care and treatment for individuals with complex mental health needs who may present significant risks to themselves or others. We are looking for resilient, compassionate, and professional Mental Health Care Support Workers to join our multidisciplinary team.
Role Overview
As a Band 3 Mental Health Care Support Worker, you will play a vital role in supporting service users throughout their recovery journey while helping to maintain a safe, secure, and therapeutic ward environment. This is a challenging but highly rewarding role that requires confidence, emotional resilience, and the ability to remain calm under pressure.
While the substantive post is based on Wellow Ward, Blackberry Hill Hospital operates as a campus site with a number of inpatient services. Staff are therefore expected to demonstrate flexibility and may be required to work in other clinical areas to meet service needs and support safe patient care.
Responsibilities
- Work closely with nurses, doctors, and allied health professionals.
- Support service users with their day-to-day needs, therapeutic activities, and recovery goals.
- Support individuals with personal care where required, promoting independence, dignity, and wellbeing.
- Facilitate and participate in escorted leave both within the hospital grounds and in the community.
- Develop positive therapeutic relationships while maintaining clear professional boundaries at all times.
- Assess situations calmly, follow care plans, and risk management strategies.
- Participate in the safe management of violence and aggression, including the use of approved physical intervention techniques when necessary and as trained.
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Requirements
- Comfortable working in situations where individuals may display behaviours that challenge, including aggression, violence, intimidation, or acute distress.
- Ability to remain professional, consistent, and resilient, even when faced with hostility, manipulation, or intimidation.
About Us
We are the lead provider of healthcare for people with serious mental illness, learning disabilities, and autism across Bath and North East Somerset (BaNES), Swindon, and Wiltshire, and Bristol, North Somerset, and South Gloucestershire.
We aim to provide High Quality, Compassionate Care everywhere, every day. This means our services will be safe, clinically effective, and provide a positive all-round experience for our patients, families, and carers. And we believe passionately in treating everyone with kindness, respect, and empathy.
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Key to this is providing a supportive and safe environment for our 4,000 staff where we all feel welcome and able to do the best we can for those we support. Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200 miles, to more than 1.8 million people.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian, and minority ethnic backgrounds, those with disabilities, and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives, and knowledge to AWP, as diversity makes us stronger.
Application
Right to Work in the UK: This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organization is unable to support sponsorship for this post.
Contact
For further details or informal visits, contact:
- Name: Gabrielle Haycock
- Job title: Ward Manager
- Email address: gabrielle.haycock2@nhs.net
If you would like to know more about this vacancy, please send an email where we can arrange a time to discuss further or to answer any questions you may have.
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