University Hospitals Birmingham NHS Foundation Trust
Band 3 Medical Secretary, Hypertension Service, Renal Medicine
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Job Summary
Our Hypertension Service is a growing specialist service within Renal Medicine, providing care across Birmingham Heartlands Hospital and Queen Elizabeth Hospital Birmingham. We are seeking a motivated and organised Band 3 Medical Secretary to join our supportive team.
This key role provides secretarial and administrative support to Consultant-led and Clinical Nurse Specialist-led hypertension clinics, ensuring the smooth running of patient pathways and outpatient services. Responsibilities include managing patient appointments and correspondence, maintaining electronic patient records, monitoring waiting lists, supporting clinic utilisation, booking clinic facilities, and assisting with the management of blood pressure monitoring results.
The successful candidate will work closely with clinicians, nurses, and administrative colleagues to ensure patients receive timely, safe, and effective care. Excellent organisational skills, attention to detail, and the ability to manage competing priorities are essential.
This is an exciting opportunity to join a specialist service that is continuing to develop across UHB. The role offers a varied workload, exposure to specialist renal and hypertension pathways, opportunities for learning and development, and the chance to contribute to ongoing service improvements.
We are looking for an enthusiastic team player who is committed to delivering a high standard of administrative support and excellent patient service.
Main Duties, Tasks & Skills Required
The post holder will provide comprehensive medical secretarial and administrative support to the Hypertension Service within Renal Medicine, supporting Consultant-led and Clinical Nurse Specialist (CNS)-led clinics across Birmingham Heartlands Hospital and Queen Elizabeth Hospital Birmingham. Key responsibilities include managing clinic appointments, ensuring effective clinic utilisation, preparing and processing patient correspondence, referral letters, and clinical documentation within Trust timescales, and acting as a point of contact for patients, GPs, healthcare professionals, and internal departments.
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The successful candidate will maintain accurate patient records, support the management of waiting lists and Patient Backlog Waiting Lists (PBWLs), coordinate blood pressure monitoring appointments and results, and ensure information is recorded in line with Trust policies, information governance requirements, and data quality standards.
The role involves working closely with Consultants, CNSs, Service Managers, and administrative colleagues to support efficient patient pathway management and service delivery. The post holder will monitor workloads, prioritise tasks appropriately, identify potential issues affecting clinic capacity, and contribute to service improvement initiatives. The ability to work independently, manage competing priorities, and maintain a high standard of accuracy is essential.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We do this by developing compassionate and culturally competent leaders, being values-driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
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- Good General Education (e.g., GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
- AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g., Word, Excel, and Outlook)
- Experience of using IT systems
Desirable
- Experience of working in a busy environment
- Experience of working in Healthcare
Additional Criteria
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature, open, and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation, and commitment
- Ability to travel to multiple sites
Desirable
- Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Lisa Proctor
0121 424 0160
Pay scheme
Agenda for Change
Band
Band 3
Salary
£25,760.00 to £27,475.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9017227
Job locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
- Job Description
Band 3 Medical Secretary JD PS.pdf – 512KB Opens in a new window
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