University Hospitals Birmingham NHS Foundation Trust
Band 3 Medical Secretary - Ophthalmology
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Job Summary
The Ophthalmology service is looking to recruit a highly motivated, reliable, and focused administrative support worker to join our welcoming team. We are a creative and innovative team working in a large multi-disciplined service, therefore require someone who is flexible to change and adaptable to the pressures of changing priorities and urgent tasks. A proactive approach, good judgement, initiative, and critical thinking skills are crucial to managing this diverse and demanding role.
Main Duties, Tasks & Skills Required
- Ensuring patient results are reported, communicating the results to GPs/patients efficiently.
- Undertaking any actions required based on clinical outcomes i.e. request an outpatient appointment, ensure patients are put on the waiting list, update the open clocks etc.
- Ensuring 10-day turnaround targets are met when communicating outpatient, diagnostic, elective, and general letters to General Practitioners and patients.
- Liaising with care professionals from all services in UHB and wider NHS trusts.
- Having phone conversations with patients, demonstrating an empathic and supportive approach to all queries and requests as well as communicating clear guidance of what the patient should expect regarding next steps.
- Prioritising tasks and duties to provide an efficient and effective service at all times.
- Liaising with ophthalmology secretarial team and wider administrative team to support team initiatives and service delivery.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
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Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
- AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (e.g. Word, Excel, and Outlook)
- Experience of using IT systems
Desirable
- Experience of working in a busy environment
- Experience of working in Healthcare
Additional Criteria
Essential
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard / IT skills
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff
- Ability to problem solve
- Understand confidentiality and apply the principles
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature, open, and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation, and commitment
- Ability to travel to multiple sites
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Desirable
- Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Elizabeth Samuel
elizabeth.samuel@uhb.nhs.uk
01213716976
Pay scheme
Agenda for Change
Band
Band 3
Salary
£25760.00 to £27476.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-1103374
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
- Job Description
- JD PS.pdf – 472KB Opens in a new window
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