Band 3 Patient Services Administrator

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

Based within the Black Country. (main base Oldbury) The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service. The post holder will be responsible for their own workload and will be expected to develop and maintain up-to-date knowledge of all services within their Specialty Management Group, which will enable them to deal with any service-related queries.

• To work flexibly within the dental team providing high-quality dental care for a wide spectrum of patients, including adults, children, and patients/clients with special needs and medically compromised patients.
• This is a multi-skilled and multi-tasked role; therefore, the post holder will be expected to be flexible and rotate with other team members, thereby ensuring cover across other Specialty Management Groups as and when required.
• First point of contact for all service users and visitors to the clinic reception, greeting in a professional and friendly manner, and notifying the appropriate person of individual’s arrival.
• Responsible for the management of clinics and waiting lists within their Specialty Management Group.
• Prepare and update clinical records for all patients booked within Dental Services, ensuring that appropriate records such as referral letters are attached/scanned appropriately in accordance with Trust’s Policies and Procedures. Therefore ensuring that the records are available to clinicians prior to appointments. Prepare clinics in advance by printing day lists, pulling out the complete patient records, e.g., radiographs, referral, etc.
• Support clinic preparation by identifying and chasing any missing information such as histopathology, blood results, imaging, etc.