Avon and Wiltshire Mental Health Partnership NHS Trust
Band 3 Receptionist/Clinical Services Administrator - Bristol
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Role Description
The post holder will provide reception and administrative support service within the Child and Adolescent Mental Service (CAMHS) at the direction of the Clinical Services Lead Administrator.
- Responsibilities:
- Have telephone and face-to-face contact with families/carers and the children and young people who attend our service.
- Liaise with a wide range of professionals via email, face-to-face, or on the telephone. This will include Social Care, Education, and other health professionals such as school health nurses, paediatricians, and GPs.
- Provide comprehensive administration and secretarial support to multidisciplinary teams, wards, or departments including named medical staff, junior medical staff, and the system-wide multi-disciplinary team.
- Be the first point of contact for that team, ward, or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries, and directing telephone calls.
- Work to high standards and take personal details from people and upload them onto the electronic patient record system (IAPTUS).
- Meet deadlines, collate data, and maintain standards relating to administrative processes.
- Work within a team effectively and share work streams where appropriate.
- Provide supervision to support administrators or apprentice posts (if required).
- Maintain diaries, arrange meetings, take formal minutes, and keep appropriate records on the most up-to-date templates.
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Key Requirements:
- Be highly motivated, flexible, and multi-skilled with excellent organizational skills.
- Possess excellent working knowledge of all Microsoft Office systems including Word and Excel.
- Be able to manage their own workload with minimal supervision.
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About Us:
- We are the lead provider of healthcare for people with serious mental illness, learning disabilities, and autism across Bath and North East Somerset (BaNES), Swindon and Wiltshire, and Bristol, North Somerset, and South Gloucestershire.
- We aim to provide High Quality, Compassionate Care everywhere, every day, ensuring our services are safe, clinically effective, and provide a positive experience for our patients, families, and carers.
- We believe passionately in treating everyone with kindness, respect, and empathy.
- Our staff and teams work incredibly hard delivering services across more than 90 locations, covering 2,200 miles, to more than 1.8 million people.
- We actively encourage applicants from all backgrounds and are particularly keen to encourage applications from people from Black, Asian, and minority ethnic backgrounds, those with disabilities, and from the LGBTQ+ community.
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Right to Work in the UK:
- This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the legal right to work in the UK at the time of application, as the organization is unable to support sponsorship for this post.
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Contact Information:
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For further details or informal visits, contact:
- Name: Suzannah Green
- Job Title: Clinical Services Lead Administrator
- Email Address: Suzannah.Green@nhs.net
- Telephone Number: 01179190330
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Additional Contact:
- Name: Andrea Watson
- Job Title: Clinical Services Lead Administrator
- Email Address: Andrea.Watson10@nhs.net
- Telephone Number: 01179190330
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