University Hospitals Birmingham NHS Foundation Trust
Band 3 Research Administrator/Coordinator
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Job Summary
An exciting opportunity has arisen for an enthusiastic and motivated member of staff to join our busy NIHR/WT Clinical Research Facility (CRF), Queen Elizabeth Hospital Birmingham.
The position combines patient booking coordination, administration, reception cover, and support for clinical research activities, requiring someone who is organised, approachable, and comfortable working in a busy healthcare environment.
Main Duties, Tasks & Skills Required
Key Responsibilities
- Act as the first point of contact for investigators and Research Nurses booking patients into the CRF
- Provide administrative support to Senior Research Sisters and Research Nurses
- Maintain and update electronic annual leave records
- Provide cover for the CRF reception when required
- Liaise with consultants, researchers, nurses, and other staff across the organisation
Essential Skills And Experience
- Strong organisational and workload prioritisation skills
- Excellent communication skills and ability to work with staff at all levels
- Good IT skills, including:
- Microsoft Word
- Microsoft Excel
- Microsoft Email systems
- Patient Booking systems
- Ability to learn new computer systems quickly
- Ability to work independently and use initiative
- Flexible approach to supporting departmental needs
- Significant relevant administrative experience
- Strong customer service focus and professional manner
Working Hours
- Monday to Friday -- 8.00am to 4.00pm
This role would be ideal for someone with experience in:
- Healthcare administration
- NHS reception or patient-facing services
- Diary/scheduling coordination
- Research support administration
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
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Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- NVQ Level 3 in Business Administration or demonstrable equivalent experience in an administrative or office-based role.
- Knowledge of administrative procedures, including specialised IT systems and project management, training knowledge, acquired through formal training or experience to diploma level or equivalent relevant experience.
Desirable
- IT qualification such as ECDL.
- RSA Level 3 typing or equivalent experience within administrative environment.
Experience
Essential
- Excellent communication skills, both written and verbal.
- Ability to plan work and multi-task.
- Advanced IT skills with a working knowledge of Microsoft packages such as: Outlook, Word, and Excel.
- Ability to work autonomously, or as part of a team.
- Able to remain calm in a busy environment.
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Desirable
- Minute Taking.
- Able to use Audio Visual (AV) equipment.
Additional Criteria
Essential
- Previous experience of working in an administrative environment.
- Ability to maintain confidentiality.
- Experience of coordinating meetings or events.
- Experience of diary management.
- Able to plan and prioritise own work.
- Ability to meet the travel requirements of the role (cross site working between various Trust sites -- Queen Elizabeth, Heartlands, Good Hope and Solihull Hospitals).
- Ability to work under pressure and tight deadlines, whilst maintaining accuracy.
- Ability to work to a high standard, ensuring professionalism and personal integrity.
- Willingness to learn and develop (e.g. participating in opportunities to enhance individuals' professional development).
Desirable
- Previous NHS administrative experience.
- Experience of NHS ordering systems -- e.g. iProc (Oracle) / SAGE.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Helen Green
01213713155
Pay scheme
Agenda for Change
Band
Band 3
Salary
£25760.00 to £27476.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-1103745
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
- Job Description
- JD PS.pdf – 425KB Opens in a new window
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