Band 3 Substance Misuse Administrator - FTB Oaklands Centre

Job Description

To provide a fully comprehensive administration service to the Forward Thinking Birmingham (Division of the Children and Young Peoples Division). The post will be working in a fast-paced environment, which requires a calm but proactive approach with the ability to multitask whilst being thorough. Telephone calls and enquiries form a large part of the role as does a high volume of standard administrative tasks. Attention to detail is paramount in this post as is the ability to prioritize workload.

• Word processing of all forms of correspondence, reports, and summaries that are required by the team.
• Undertake diary management for FTB clinicians and/or managers, as required.
• Organize clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.
• Organize team/staff meetings, take, transcribe, and distribute minutes accordingly as required.
• Audio transcription of letters/reports.
• Inputting and updating patient information and activity on computerized information systems, creating patient notes where necessary and according to policy.
• Deal with staff and patient requests that may be part of office function as and when required, and in accordance with Trust procedures.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
• Provide cover as directed by Line Manager for other members of the team in their absence and assist with their workloads as necessary and undertake such other duties as may be reasonably required commensurate with the grade of the post.
• Undertake training of new staff as directed by Line Manager and/or other managers.