Job Summary

We are looking for a motivated, organised and enthusiastic individual to join our Elective Inpatient Waiting List Team.

In this role you will be responsible for coordinating and scheduling patients for procedures, surgery & pre-operative assessments, helping to ensure a smooth and efficient elective care pathway. You will play a key role in the management of theatre & procedure bookings, supporting compliance with the Trust's 6-4-2 booking process and maximising the utilisation of available capacity whilst adhering to Policy and Protocol.

Building strong working relationships with consultants, theatre staff & specialty management teams to ensure seamless coordination of elective care services.

You will support the booking of urgent patients, 31 & 62-day cancer pathway patients & RTT long waiters ensuring all bookings are managed in line with national standards & government waiting time targets.

We are seeking a positive, proactive & adaptable team player who can work effectively both independently & collaboratively. Excellent communication, organisational skills and confidence in using Microsoft Office are essential. A compassionate and patient-focused approach, combined with strong listening skills will enable you to confidently manage patient enquiries and provide a high standard of service.

You will make a direct contribution to patient care, helping to ensure patients receive timely treatment while supporting the effective use of theatre capacity and improving the patient experience.

Main Duties, Tasks & Skills Required

• Create documents / spreadsheets / reports as required using IT Systems
• Use Trust systems to input electronic data as required
• To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
• Receiving and dealing with telephone enquiries as appropriate
• Input and look up data on Trust IT systems in accordance with Trust policy
• To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work
• Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department
• Liaise with staff and service users and external agencies to provide a point of contact for service users
• Liaise with other departments / teams as appropriate
• Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary
• Accurately record telephone messages and other enquiries and refer as appropriate
• Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour
• Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively
• Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act