University Hospitals Birmingham NHS Foundation Trust
Band 4 Nuclear Medicine Reception Lead
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Job Summary
To lead and manage an effective Nuclear Medicine booking, reception, secretarial and clerical team to provide comprehensive and high-quality administrative and coordination support to a clinical/service area, working closely with multidisciplinary teams, service users and key stakeholders to ensure the delivery of an efficient and effective service.
The post holder will be responsible for coordinating clinics and meetings, managing appointments and waiting lists, and acting as a central point of contact for patients, staff and external partners. This will include booking and rescheduling appointments, maintaining accurate records, and supporting outpatient and service activity in line with local procedures.
The post holder will be required to exercise initiative and judgement, using acquired knowledge and skills to manage competing priorities while maintaining confidentiality at all times. They will provide a professional, empathic and sensitive point of contact for service users.
The post holder will also support the day-to-day supervision, training and allocation of work for administrative and clerical staff, contributing to service improvement and effective team working.
Main Duties, Tasks & Skills Required
- Have incidental and routine contact with patients, service users and carers as part of the administrative and coordination function of the role.
- Provide a professional, courteous and empathetic approach when interacting with service users, responding appropriately to queries and requests.
- Work in accordance with national and organisational policies, procedures, legislation and codes of conduct, maintaining awareness of updates and ensuring personal compliance.
- Support adherence to policies within the team, escalating concerns appropriately.
- Participate in the implementation of new systems, technology and initiatives to support service improvement and the smooth running of the department.
- Use Microsoft Office applications and organisational IT systems to produce correspondence, reports, presentations and documentation.
- Create, update and maintain databases, spreadsheets and filing systems to support the accurate collection, storage and retrieval of service information.
- Use initiative and judgement to respond to routine and non-routine enquiries and issues within defined policies and procedures.
- Apply problem-solving skills to identify appropriate actions and alternative solutions within own area of responsibility.
- Recognise situations that require escalation and refer matters promptly and appropriately to the line manager or senior colleagues.
- Work independently within agreed parameters, using acquired skills and knowledge while maintaining confidentiality at all times.
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About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- Knowledge of a broad range of administrative and coordination procedures and systems, including non-routine processes, typically gained through training and experience to Business Administrator NVQ Level 3, or equivalent.
- Understanding of specialist terminology, organisational policies, procedures, and service-specific requirements.
- Awareness of data protection, information governance, confidentiality standards, and relevant compliance expectations.
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Experience
Essential
- Experience of working in a customer-focused or public-facing role.
- Experience of working in an administrative or secretarial role, with the ability to support service delivery effectively.
- Demonstrable experience of using initiative and problem-solving skills to manage routine and non-routine administrative tasks.
- Understanding of the importance of confidentiality and information governance in a healthcare or public sector environment.
Desirable
- Experience of working in a busy environment.
- Experience of working in healthcare.
- Previous experience of transcribing formal minutes.
Additional Criteria
Essential
- Ability to work effectively, flexibly and collaboratively as part of a team to meet service needs.
- Demonstrates an understanding of equality, diversity and inclusion and applies this in daily practice.
- Mature, open and flexible approach to work.
- Ability to travel to multiple sites as required by the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Samantha Cooney
samantha.cooney@uhb.nhs.uk
01213712088
Pay scheme
Agenda for Change
Band
Band 4
Salary
£28392.00 to £31157.00 Yearly
Contract
Fixed Term
Duration
12 Month(s)
Working pattern
Full-Time, Flexible Working
Reference number
304-1102974
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
Job Description
Band 4 Reception Lead Administor - JD PS.pdf – 517KB Opens in a new window
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