Birmingham Community Healthcare NHS Foundation Trust
Band 4 Operational Team Lead - SOAR
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About the Role
The Operational Team Lead will provide day-to-day administrative leadership and support to the Posture and Mobility Service, part of the Adult & Specialist Rehabilitation Division at the West Midlands Rehabilitation Centre.
Responsibilities
The post holder will be responsible for the coordination, deployment, and supervision of administrative staff delivering inventory, materials management, and operational purchasing services across defined areas of the Trust. They will work collaboratively with internal stakeholders, team colleagues, and external suppliers to ensure a responsive and professional service that supports high-quality patient care.
The post holder is also responsible for the overall day-to-day supervision, performance monitoring, and supporting the development of administrative staff within the team.
- Responsible for ensuring administration staff within the team provide relevant, effective and timely administration support to the service ensuring the patient pathway runs smoothly
- To support compliance with national, commissioning and local waiting list targets, monitor on a daily/weekly/monthly basis the service Waiting lists and patient pathways to ensure accurate effective waiting lists and timely escalation processes are in place across the service to reduce/avoid breaches in targets
- Ensure robust data quality systems and are in place and regularly monitored to ensure data is accurately recorded, maintained and updated in a timely way to support any KPIs or local requirements
- Ensure sickness and absence within the administration team is actively managed in a timely way, including return to work meetings in line with Trust Policy and local guidelines
- Utilise analytical skills to interpret and evaluate complex data sets from a variety of sources, including service performance reports, patient feedback, and operational metrics. Using the Trust activity dashboard, local databases or spreadsheets. Liaising with Trust informatics teams when required. Prepare clear, concise, and accurate reports to support service reviews, audits, and performance monitoring. Identify trends, variances, and areas for improvement, presenting findings in a format suitable for both clinical and non-clinical audiences
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About the Organisation
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BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
Contact Information
For further details / informal visits contact:
- Name: Gemma Penzer
- Job title: Operation Support Manager
- Email address: Gemma.Penzer@nhs.net
- Telephone number: 0121 466 3202
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