University Hospitals Birmingham NHS Foundation Trust
Band 4 Patient Flow Co-ordinator
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Job Summary
Are you an organised, proactive individual with excellent administrative and coordination skills? We have an exciting opportunity to join our Urgent & Emergency Care team within Solihull Community Services on a 12-month fixed-term contract.
Working as part of a dedicated multidisciplinary team, you will support our Care Coordination and In-Reach Nursing teams to help deliver high-quality care closer to home. This is a rewarding role where you will play a vital part in ensuring patients receive timely, coordinated care within the community, helping to avoid unnecessary hospital admissions and supporting safe, effective discharge from hospital.
Main Duties, Tasks & Skills Required
As a key member of the team, you will provide comprehensive administrative and coordination support, working closely with clinical colleagues, operational teams, patients, carers, and partner organisations. You will track patients throughout their care journey, ensuring referrals, admissions, discharges, transfers, and ongoing care plans are accurately managed and recorded.
- Contribute to the smooth flow of patients across urgent and emergency care pathways
- Maintain accurate patient records
- Support waiting time standards
- Attend daily handovers and multidisciplinary meetings
- Share key information to enable informed clinical and operational decision-making
This role requires excellent organisational skills, attention to detail, and the ability to use initiative while managing a varied workload. You will be a professional, compassionate, and approachable point of contact for patients and service users, maintaining confidentiality and delivering a high standard of customer service at all times.
If you enjoy working in a fast-paced environment, are passionate about supporting integrated community care, and want to make a real difference to patients by helping them receive the right care in the right place, we'd love to hear from you.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
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Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- Knowledge of administrative and operational procedures, including the use of specialist IT systems, information management, and basic project or process coordination, acquired through formal training and/or relevant experience to diploma level equivalent.
Experience
Essential
- Experience of providing administrative or operational support in a patient-facing or patient-related role within an NHS provider organisation.
- Experience of working collaboratively within a multidisciplinary team in an acute healthcare setting.
- Experience of acting as a point of contact for enquiries from internal and external stakeholders, including patients and families.
- Ability to apply judgement and assess situations where there may be more than one appropriate course of action.
- Experience of managing routine and non-routine workloads, including responding to unpredictable and competing demands.
- Understanding of the scope of the role within the team and organisation, and how the role contributes to effective service delivery and service development.
- Knowledge of administrative procedures and use of NHS information systems containing patient data (e.g. PAS or equivalent).
- Knowledge of clinical terminology and patient flow processes within an acute hospital environment.
- Knowledge of data protection and confidentiality requirements relevant to the role.
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Desirable
- Experience of working within patient flow, bed management, admissions, or discharge coordination processes.
Additional Criteria
Essential
- Ability to work on own initiative within agreed procedures.
- Ability to travel between sites as required to support the needs of the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
For Help With Your Application, Contact
Amy Cole
07880459800
Pay scheme
Agenda for Change
Band
Band 4
Salary
£28391.00 to £31157.00 Yearly
Contract
Fixed Term
Duration
12 Month(s)
Working pattern
Full-Time, Flexible Working
Reference number
304-9018348
Job locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
[Job Description](Band 4 Patient Flow Coordinator JD PS.pdf – 518KB) Opens in a new window
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