Details

• Date posted: 28 September 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 to £31,157 a year pro rata
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 342-SS126-0926
• Job locations: Gloucester House, Southmead Hospital, Westbury-on-Trym, Bristol, BS10 5NB, United Kingdom

Job Description

Job responsibilities

To undertake the role of recovery coordinator for an allocated caseload of service users, organising and participating in the ongoing assessment, planning, delivery and review of care to meet identified physical, mental health, social care and well-being needs. This may include:

• Explaining the role of care coordinator
• Developing and reviewing Personal Wellbeing Plans and organising reviews where appropriate
• Organising and participating in defined assessment methods/activities
• Identifying other resources and signposting/referring service users to support from other 3rd sector/voluntary and community organisations
• Completing relevant paper and electronic documentation in line with the care coordinator role, such as completing Rio progress notes, Safety Assessments and sending letters to the service user and GP when there is a change in care pathway e.g. MOAT ending, or a piece of defined work starting.

1. Planning and undertaking defined interventions and treatments to enable the individual to meet and develop their wellbeing needs in line with the PWP. This might include:

• Preparing for and facilitating wellbeing groups such as an art group, Coping with Hope group, Nature Connections group or sleep sessions
• Therapeutic activities to improve coping skills e.g. anger, anxiety, stress management, grounding or relaxation
• Therapeutic activities to improve physical health such as exercise programmes, diet or nutrition planning.

1. Planning and undertaking activities to enable the individual to meet and develop their daily living skills, to increase confidence and independence in line with agreed PWPs. This might include helping individuals to:

• Access appropriate and safe housing or make a request to remain living in the BNSSG area
• Complete forms or letters e.g. around housing benefits, employment or education, particularly after LTR confirmed
• Understand how to access health care

The role will include providing:

• Emotional support, focusing on motivation and encouragement
• Information and advice around maintaining good physical health and diet
• Information on rights under the Mental Health Act
• Signposting to support around Immigration.

1. Effectively build hope by developing relationships that acknowledge the personal journey of each person. Helping to focus on a person's strengths and aspirations to allow the creation of meaningful PWPs.
2. To communicate effectively with a wide range of people in order to build and sustain effective and positive relationships with individuals, and carers, team members and other agencies. This will include working with translation and interpreting services.
3. To work collaboratively with service users and their carers to understand and manage their mental health needs in line with their PWP. Discussions should include planning for periods when a person's mental health may be deteriorating - this may involve working with Safeguarding.
4. Where indicated to undertake specific activities and interventions in the support of carers including engagement and involvement, assessment and provision of support or services.
5. Organise and participate in the development of risk assessments and crisis management plans. Making sure that when trigger points are reached these are reported appropriately to a registered practitioner within the service, and that immediate or direct action is taken in line with Safety plans.
6. Respond to the needs of individuals with sensitivity with regards to their age, culture, race, gender, ethnicity, social class or disability, modifying behaviour to optimise the helping relationship.
7. Promote the rights of individuals by recognising differences and acting in accordance with the relevant legislation, recognising and reporting discriminatory behaviour, and taking appropriate action.
8. To be responsible for maintaining own caseload on a day-to-day basis, ensuring that time is prioritised effectively and using supervision to manage caseload and help to prioritise workload.
9. Contribute to the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by recognising and reporting any signs that may indicate an individual is at risk of neglect or harm to themselves, or at risk from others, and by participating in processes with other agencies to keep the individual safe.
10. Develop own knowledge and practice, and contribute to the development of others, making use of available feedback, supervision and appraisal to identify appropriate areas of development for this work role, taking responsibility for accessing identified learning and training opportunities.
11. Monitor and maintain health, safety and security of self and others, taking appropriate action where required.
12. Maintain accurate, confidential records of patient activity by noting these in RIO progress notes. Communicate effectively with colleagues in other services around any changes in care e.g. joining and leaving a MOAT group, starting a specific intervention or being discharged.
13. Report and record activity as agreed and within agreed timeframes.

Person Specification

Qualifications/Experience/Skills

Essential

• NVQ Level 3 completed in a mental health setting or City & Guilds Certificate in Community Mental Health, or able to demonstrate an equivalent and relevant level of knowledge and experience of working in any health, social care, or any related voluntary organisation setting.
• Able to demonstrate some awareness of theories underpinning health and social care.
• Able to articulate a clear knowledge of policy and legislative frameworks within which mental health services are delivered including a person's rights under the MHA, CPA Mental Capacity Act.
• Demonstrates a good understanding of recovery principles and the role of secondary mental health services in the delivery of care.
• Should have the ability to form and sustain a working relationship with service users and carers, demonstrating an understanding of when a more assertive approach might be needed.
• Demonstrate well-developed listening skills and effective verbal communication skills, such as being able to engage appropriately with service users, carers, colleagues, statutory and voluntary agencies, both face to face and by telephone.

Desirable

• Experience of mental health services, as a user, carer, volunteer or worker.
• Experience of the asylum system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the