Birmingham and Solihull Mental Health NHS Foundation Trust
Band 4 Ward Administrator - Ardenleigh
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Role Description
About the Role
The Ward Administrator is responsible for providing a comprehensive and professional administrative, secretarial, and organizational support service to the Ward Managers and multidisciplinary team. The post holder acts as a key point of contact for the ward, ensuring effective communication, coordination, and management of administrative processes that support the delivery of high-quality patient care.
The role involves:
- Managing correspondence
- Maintaining accurate records
- Arranging and minuting meetings
- Supporting workforce administration processes
- Coordinating communications with internal and external stakeholders
- Ensuring ward information systems are maintained accurately and confidentially
The post holder works closely with clinical and management teams to support the efficient day-to-day running of the ward and contributes to the continuous improvement of administrative systems and processes.
By undertaking a wide range of administrative duties, the Ward Administrator enables clinical staff to focus on delivering safe, effective, and patient-centred care while ensuring compliance with Trust policies, governance requirements, and operational standards.
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Key Responsibilities
- Providing high-quality administrative and secretarial support to the ward and multidisciplinary team.
- Coordinating communications.
- Managing records and correspondence.
- Organising and minuting meetings.
- Supporting workforce administration.
- Maintaining electronic diaries.
- Liaising with internal and external stakeholders, including clinical teams, patients, carers, social workers, and other NHS organizations, the Ministry of Justice, Police and Courts.
- Ensuring efficient day-to-day ward operations.
The post plays a key role in enabling clinical staff to focus on delivering safe and effective patient care.
About the Trust
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialized services nationally. We also offer medical, nursing, and psychology training and are proud of our international reputation for both research and innovation.
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Our population is culturally diverse, characterized in places by high levels of deprivation, which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive, and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Contact Information
For further details / informal visits contact:
- Name: Julie Amiss
- Job title: Administration Manager
- Email address: julie.amiss@nhs.net
- Telephone number: 0121 301 4400
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