University Hospitals Birmingham NHS Foundation Trust
Band 5 Imaging Booking Office and Reception Manager
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Job Summary
An exciting opportunity has arisen to join the busy Imaging Department at Queen Elizabeth Hospital as Office Manager. We are seeking individuals with experience working in an office environment and who are keen to develop their skills and experience.
The successful candidate will be responsible for overseeing the day-to-day management of the Clerical and Administrative Team who provide a comprehensive Imaging Service at Queen Elizabeth Hospital.
We are looking for someone with significant experience of line managing large teams of staff in particular focusing on management of staff performance and sickness absence. This should also include experience dealing with a range of issues e.g. recruitment and retention, appraisals, grievances and disciplinary procedures.
As we work across multiple sites, you'll be approachable, reliable, and able to build rapport with team members and visitors from a range of cultures and backgrounds.
The post holder will be highly motivated, leads by example and is solution focused. We are looking for individuals with genuine enthusiasm for providing the highest standards of office support, and someone who is resilient and adaptable in a fast pace professional environment. You will be expected to use your initiative whilst working in busy environments and to actively look for opportunities to explore improved ways of working in order to enhance the quality and efficiency of the imaging service provided.
Main Duties, Tasks & Skills Required
The post holder will ensure that all Waiting Lists for the Imaging directorate are managed accordingly, adhering to NHS Diagnostics Waiting Times and internal Trust targets, adapting to any change or instructions given by the Senior Management Team and ensuring that appointment slots are fully booked and utilised accordingly. This will require working autonomously to understand and drive operating targets and relevant HR management.
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The post holder will also need to develop excellent internal working relationships with Site Leads, Radiographers, Doctors and Consultants across all imaging modalities as well as external stakeholders such as GP's, Dental Surgeries and other healthcare providers.
The post holder will manage and monitor performance of the bookings and reception teams to ensure that the service meets its financial and operating targets. Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability.
The post holder will have the ability to work under pressure and to tight deadlines, will possess confident communication skills, and be computer literate in MS packages.
The workload will be varied and can be challenging, however being able to multitask in an efficient manner whilst maintaining a caring and helpful attitude underpins everything you do.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
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Essential
- Degree in Business Administration or relevant subject or equivalent experience and training
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working in an administrative role with a proven track record of problem solving and managing a team of staff
- Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
- High proficiency of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of working in a busy environment working independently and exercising judgment and decision-making skills
- Experience in handling patient complaints
- Experience in managing clinics
- Experience of managing rotas
- Experience of minute taking
- Experience of recruitment and workforce planning
Desirable
- Experience of using UHB IT systems
- Experience of working in healthcare
- Experience of performance management, managing staff sickness
Additional Criteria
Essential
- Work effectively and flexibly as part of a team to meet the needs of the services
- Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Onime Awe
07880016513
Pay scheme
Agenda for Change
Band
Band 5
Salary
£32073.00 to £39043.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-1101564
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
Job Description
Office Manager B5 JDPS_Onime Awe.pdf – 442KB Opens in a new window
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