University Hospitals Birmingham NHS Foundation Trust
Band 5 IT Business Change Senior Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Summary
Would you like to play a key role in shaping the future of digital healthcare at one of the UK's largest NHS Trusts?
We are looking for a motivated and organised Business Change Support Officer to join the Digital Healthcare Business Analysis and Change Management (BACM) team at University Hospitals Birmingham (UHB). This is an exciting opportunity to support the delivery of innovative digital transformation programmes that improve the experience of our patients and staff across multiple hospital sites.
Working alongside Business Analysts, Change Managers, clinical teams and senior stakeholders, you will help coordinate the Trust's pipeline of digital health initiatives, manage business change requests, support governance processes and contribute to the successful delivery of projects that directly impact patient care.
UHB is recognised as a digital leader within the NHS, delivering cutting-edge digital solutions and investing heavily in the development of its people. This role offers excellent opportunities to gain experience in business analysis, project support, change management and digital transformation, whilst working within a supportive team that is committed to continuous learning and professional development.
If you enjoy problem solving, building relationships and helping turn ideas into successful digital change, this could be the perfect opportunity to start or further develop your career in Digital Healthcare.
Main Duties, Tasks & Skills Required
As a Business Change Support Officer, you will help coordinate and support the delivery of digital healthcare initiatives across University Hospitals Birmingham. You will provide day-to-day support for the Business Analysis and Change Management team, helping to manage incoming work requests, maintain project and governance documentation, coordinate meetings and monitor actions to ensure change activities progress effectively.
You will work closely with Business Analysts, Change Managers, clinical teams and operational stakeholders to support digital transformation projects that improve services for patients and staff. Your responsibilities will include maintaining action, risk and issue logs, supporting governance groups and project boards, managing records and documentation, producing reports and helping to coordinate business change activities across a varied portfolio of work.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The successful candidate will be highly organised, proactive and able to manage competing priorities in a busy environment. You will have strong communication and interpersonal skills, excellent attention to detail and confidence using Microsoft 365 applications and other digital systems. You will enjoy working collaboratively, building positive relationships with colleagues and contributing to the successful delivery of change.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- GCSE level English Language / Maths / ICT
- Business Admin level 4/5 or equivalent to degree level
Desirable
- Relevant on-going learning and development to degree level.
Experience
Essential
- Relevant demonstrable experience within an ICT NHS environment in a support capacity
- Experience of supporting a multi-disciplinary EPR/Business Change team
- Writing and preparing Business Change documentation
- A good understanding of risk and issue management
- Engaging project stakeholders internally and externally, and at all levels
- A good general understanding and knowledge of ICT systems
- A good understanding of NHS strategies and plans and how they affect delivery of ICT within Trusts
- Good understanding of the Trust's EPR Digital Health Programme
- Good communication skills
- Good level of personal and team organisation
- Full understanding of the NHS Information Governance and GDPR policies.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Working knowledge of Microsoft Office 365.
Additional Criteria
Essential
- Good written & presentational skills
- Ability to organise resources and staff to successful project implementation.
- Good verbal communication / negotiating skills.
- Able to relate to and influence all staff groups to achieve successful project implementation.
- Good telephone skills / manner.
- Good prioritisation /organisational / co-ordination skills
- Ability to use initiative and show self-motivation.
- Ability to work in a challenging and busy environment, to tight deadlines.
- Enthusiastic and self-motivated.
- Ability and willingness to work flexibly and as part of a team.
- Personal resilience when working within challenging environments. Ability to work independently.
- Able to adapt quickly to change in a fast-paced environment.
Desirable
- Confident user of Microsoft Office 365 and Microsoft Teams
- Confident user of other Business Analysis and Project Management software (e.g., MS Visio, MS Planner, MS Project, MS SharePoint, etc.)
For Help With Your Application, Contact
Dan Banton
07879883047
Pay scheme
Agenda for Change
Band
Band 5
Salary
£32073.00 to £39043.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-1102994
Job locations
Yardley Court
11-13 Frederick Road, Edgbaston
Birmingham
West Midlands
B15 1JD
Attachments
- Job Description
- JD PS.pdf – 477KB Opens in a new window
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills