University Hospitals Birmingham NHS Foundation Trust
Band 5 Office Manager CDG5
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Job Summary
An exciting opportunity has arisen for an experienced and motivated Office Manager to join the Operational team in CDG 5 at Good Hope Hospital.
This is a busy, varied and rewarding role, offering exposure to a wide range of specialist services and the opportunity to work alongside experienced clinical and operational leaders.
As Office Manager, you will play a key role in supporting the operational delivery of the service while leading a large administrative and secretarial workforce. You will be responsible for ensuring high-quality administrative support, managing staff performance and development, and contributing to service improvement initiatives.
We are seeking a confident, proactive and compassionate leader who is committed to supporting and developing staff. You will lead with empathy, promote wellbeing, and foster a positive and inclusive environment where individuals feel valued and supported to achieve their potential. The successful candidate will thrive in a fast-paced setting, manage competing priorities effectively, and be passionate about delivering excellent patient-centred services.
In return, you will join a friendly and supportive team with opportunities to further develop your leadership and operational management skills.
Main Duties, Tasks & Skills Required
You will play a key role in the operational management of a large administrative and secretarial workforce within CDG 5 including teams in medical specialties - Respiratory, Cardiology, General Medicine, Diabetes & Endocrinology and in Surgical Specialities - Gastroenterology & Endoscopy and Colorectal & General Surgery.
You will lead administrative teams overseeing recruitment, induction, training, appraisal, attendance management & staff development. We are seeking a compassionate and approachable leader who is committed to staff wellbeing, development and creating a positive, inclusive working environment.
This is a busy, varied and rewarding role that would suit an experienced administrator & people manager who thrives in a fast-paced environment, enjoys leading large teams, and is passionate about delivering excellent services.
Responsibilities include coordinating workloads, rotas & annual leave, ensuring services are appropriately resourced and performance standards are achieved. You will monitor activity, support workforce planning, analyse performance information and contribute to service improvement.
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You need excellent organisational & communication skills. You will lead team meetings, support staff engagement activities and work closely with operational, nursing & medical colleagues to support service delivery and resolve issues.
You will manage complex enquiries professionally, ensuring compliance with policies, information governance requirements & data protection legislation.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- Degree in Business Administration or relevant subject or equivalent experience and training
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working in an administrative role with a proven track record of problem solving and managing a team of staff
- Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
- High proficiency of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- Experience of working in a busy environment working independently and exercising judgment and decision-making skills
- Experience in handling patient complaints
- Experience in managing clinics
- Experience of managing rotas
- Experience of minute taking
- Experience of recruitment and workforce planning
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Desirable
- Experience of using UHB IT systems
- Experience of working in healthcare
- Experience of performance management, managing staff sickness
Additional Criteria
Essential
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Excellent keyboard / IT skills ensuring accuracy
- Highly developed prioritisation skills
- Organisation and coordination of meetings including the transcribing of minutes
- Good time management skills
- Ability to deal professionally with enquiries from staff, Patients and Visitors
- Confidentiality and tact necessary for dealing with people at all levels, and the most complex and sensitive information
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stressful situations and sensitive issues
- Ability to work under pressure whilst meeting deadlines and adapt to changes in demand and workload
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
- Ability to work under pressure and deal with stressful situation
- Work effectively and flexibly as part of a team to meet the needs of the services
- Ability to travel to multiple sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Lee Everett
07920233438
Pay scheme
Agenda for Change
Band
Band 5
Salary
£32073.00 to £39043.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9019509
Job locations
Good Hope Hospital
Rectory Rd
Sutton Coldfield
West Midlands
B75 7RR
Attachments
Job Description
Band 5 JD PS.pdf – 474KB Opens in a new window
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