University Hospitals Birmingham NHS Foundation Trust
Band 5 Patient Experience Officer - Patient Experience
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Summary
We are seeking an enthusiastic, motivated, and talented individual to join our Patient Experience Team and help ensure that patients remain at the heart of everything we do.
The Patient Experience Team's purpose is to ensure that the voices of patients, carers, and visitors are heard, valued, and central to driving service improvements throughout the organisation.
Reporting to the Patient Experience Manager, you will play a key role in UHB's Real-Time Patient Feedback Pilot, helping to shape how we listen to and act upon patient feedback.
You'll Work Across The Organisation, Using Your Skills In
- Empathetic engagement and outstanding communication, building trust and rapport with patients, families, carers, and staff, and ensuring people feel heard, valued, and respected.
- Confident stakeholder management and influencing skills, engaging colleagues at all levels to champion the patient voice and drive improvements in care.
- Data collection, analysis, and insight generation, identifying themes and trends from patient feedback and translating these into meaningful actions.
- Collaboration, relationship-building, and service improvement, working with clinical and operational teams to support positive change and enhance patient experience.
- Marketing, storytelling, and communication, bringing patient experiences to life and ensuring feedback has visibility and impact across the organisation.
Main Duties, Tasks & Skills Required
We are seeking an enthusiastic, motivated, and talented individual to join our Patient Experience Team and help ensure that patients remain at the heart of everything we do.
The Patient Experience Team's purpose is to ensure that the voices of patients, carers, and visitors are heard, valued, and central to driving service improvements throughout the organisation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Reporting to the Patient Experience Manager, you will play a key role in UHB's Real-Time Patient Feedback Pilot, helping to shape how we listen to and act upon patient feedback.
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person specification
Qualifications
Essential
- GCSE in Maths and English (Grade C/4 or above).
- Degree-level qualification or equivalent experience.
Desirable
- Evidence of continued development/qualification in customer service.
- Professional management qualification.
Experience
Essential
- Engaging and involving colleagues, stakeholders, and members of the public.
- Evidence of continued development, particularly in customer service.
- Coordinating patient and public involvement activities, including co-production.
- Managing projects within deadlines.
- Organising and planning meetings and events.
- Taking comprehensive, accurate minutes.
- Developing administrative processes.
- Line management experience.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Analysing information and producing and presenting reports.
- Experience of working within a large organisation.
- Awareness of safeguarding guidelines.
Additional Criteria
Essential
- Able to exercise initiative, work independently, and identify opportunities for improving systems and ways of working.
- Good time management and a flexible, willing attitude to work.
- Ability to work across boundaries, integrating with multidisciplinary staff in relation to arranging meetings and formulating responses.
- Empathetic, caring attitude towards patients and their carers, relatives, and representatives.
- Professional attitude to work, diplomatic, and calm under pressure.
- Professional personal appearance.
- Pleasant, courteous, and approachable.
- Confident.
- Will be required to travel to a range of locations.
- May be some weekend and evening work to attend Patient & Public Involvement meetings/events.
Desirable
- Marketing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Laura Clarke
0782440388
Pay scheme
Agenda for Change
Band
Band 5
Salary
£32073.00 to £39043.00 Yearly
Contract
Fixed Term
Duration
1 Year(s)
Working pattern
Full-Time, Flexible Working
Reference number
304-1103578
Job locations
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
Job Description
B5 PE Offr-JD and Pers Spec_Laura Clarke.pdf – 464KB Opens in a new window
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London