University Hospitals Birmingham NHS Foundation Trust
Band 5 Resolutions People Liaison Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job summary
This is a new and important opportunity within our People Directorate, created directly from the ambitions set out in our Trust strategy. Through Our People, we are committed to improving the experience of our colleagues by creating a culture where everyone at UHB feels they belong, can thrive, knows they add value and feels valued.
The Resolutions Liaison Officer role will help bring that ambition to life in a very practical and human way. It has been designed to support colleagues and managers through some of the most sensitive moments in working life, helping to reduce conflict, improve communication, strengthen welfare support and ensure that resolutions are not only reached, but sustained. As a Trust, we have set ourselves a clear ambition: to be in the top 25% of trusts for staff who recommend us as a place to work in the National Staff Survey. This role will make a direct contribution to that goal by helping us listen more carefully, respond more compassionately and learn more consistently from the employee relations cases and concerns that come through our services.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Resolutions Liaison Officer will provide a dedicated, impartial point of contact for parties involved in formal employee relations cases. The role will take weight off hospital and business unit People teams, protect the independence and focus of investigating officers, and ensure that colleagues are kept informed, supported and treated with dignity throughout.
Main duties of the job
This is not a traditional case management or investigation role. You will provide trusted, impartial liaison and welfare support for colleagues and managers involved in formal employee relations processes, helping them feel informed, listened to and treated with care.
- You will carry out welfare checks
- Support timely communication
- Help de-escalate difficult or emotionally charged conversations
- Recognise when concerns need to be escalated
You will work alongside colleagues, managers, investigating officers, trade union representatives and People teams, holding clear boundaries while bringing humanity, fairness and compassion to every contact.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Once formal processes have concluded, you will follow up on recommendations and help us understand whether resolutions have held, whether individuals feel safe and supported, and what learning can prevent avoidable harm or escalation in the future. By tracking themes, progress, outcomes and impact, you will support the relevant Associate Directors of People to identify what casework is telling us about culture, leadership, and practice.
You will need to be calm, organised and confident working with sensitive information. This role will suit someone with judgement, resilience, discretion and compassion, who understands that employee relations work is not just about process. It is about trust, fairness, learning and improving the conditions we create for colleagues to do their best work.
Interviews to be held
Interviews to be held in person on Wednesday 07 Oct.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London