University Hospitals Birmingham NHS Foundation Trust
Band 6 Overseas and Private Patient Manager
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Job Summary
Are you a confident leader with specialist knowledge of overseas patient charging regulations? We are seeking an Overseas and Private Patient Manager to lead our team and ensure chargeable patients are identified, supported and billed accurately across our Trust sites.
As the Trust's lead for overseas visitor legislation, you will interpret complex regulations and national guidance, make robust decisions on chargeable status and advise clinical and non-clinical colleagues. You will manage private patient arrangements, work closely with Credit Control to support timely income recovery, and ensure invoices, records and eligible EHIC claims are accurate and complete.
You will manage, motivate and develop the Overseas and Private Patient Team, coordinate workloads, monitor performance and deliver specialist training across the organisation. The role involves sensitive conversations with patients and families, requiring empathy, professionalism and sound judgement.
Main Duties, Tasks & Skills Required
Please refer to the attached job description for a comprehensive list of duties and responsibilities.
For further information, please contact Simon.evans@uhb.nhs.uk
About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
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Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- Degree in a finance or business discipline, or equivalent experience.
- GCSE level or equivalent in English and Maths, grades A-C.
- Evidence of further professional development gained through extensive on-the-job experience and specialist NHSI training courses, or equivalent postgraduate-level learning.
Experience
Essential
- In-depth knowledge of regulations, guidance and legislation relating to overseas patients.
- Staff management or supervisory experience.
- Experience applying regulations, legislation and guidance to real-life situations and determining the correct course of action.
- Complex problem-solving experience.
- Experience dealing with members of the public in contentious situations.
- Extensive debt collection experience.
- IT literate, with in-depth knowledge of Microsoft Word, Outlook and Excel.
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Desirable
- Experience using hospital administration systems.
- Experience working within an overseas or private patient team.
Additional Criteria
Essential
- Well-developed leadership and coaching skills.
- Ability to manage, motivate and develop a team.
- Ability to communicate complex information to senior managers and clinicians to initiate change.
- Excellent communication and influencing skills.
- Excellent organisation and coordination skills.
- Highly developed interpersonal skills, including the ability to empathise with vulnerable or distressed patients and families.
- Highly numerate.
- Occasional travel between Trust sites is required; own transport is not necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Simon Evans
Simon.evans@uhb.nhs.uk
01213717405
Pay scheme
Agenda for Change
Band
Band 6
Salary
£39959.00 to £48117.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-9018970
Job locations
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
Attachments
- Job Description
JD PS.pdf – 455KB Opens in a new window
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