Cardiff and Vale University Health Board
Band 6 Retail Development Manager
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Company Description
Cardiff and Vale University Health Board provides local healthcare services to people living in Cardiff and the Vale of Glamorgan and delivers a wide range of specialist services across south Wales, and for some areas, the wider UK. Serving a local population of around 500,000, the Health Board hosts over 100 specialist services, making it one of the largest and most complex NHS organizations in the country. The Health Board operates across multiple hospital sites and community settings, offering care in people’s homes and local facilities. Around 14,000 staff form a diverse workforce committed to delivering high-quality, inclusive care. Team members benefit from working in a dynamic environment with opportunities for development and cross-specialty collaboration.
Role Description
The Band 6 Retail Development Manager is a full-time, on-site role based in Cardiff, responsible for overseeing and developing retail services within the Health Board’s estate. Day-to-day activities include managing retail operations, analyzing performance data, and identifying opportunities to improve service quality, profitability, and user experience. The role involves working with internal stakeholders and external partners to plan and implement new retail initiatives, optimize product ranges, and ensure compliance with NHS policies and relevant regulations. The Retail Development Manager will monitor budgets, support contract management, and contribute to business cases and reports. This role also includes supervising and supporting retail staff, promoting a positive culture, and ensuring that retail services align with patient, visitor, and staff needs.
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Qualifications
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- Demonstrated experience in retail management or commercial development, preferably within a healthcare, public sector, or complex multi-site environment.
- Strong skills in business planning, financial analysis, and budgeting, with the ability to interpret performance data and inform strategic decisions.
- Proficiency in stakeholder engagement, relationship management, and negotiation, with the ability to collaborate across clinical, corporate, and external partner teams.
- Competence in project management, including planning, implementation, and evaluation of service improvements or new retail initiatives.
- Excellent communication, presentation, and report-writing skills, with the ability to convey complex information clearly to diverse audiences.
- Evidence of leadership and people management skills, including staff supervision, performance management, and team development.
- Understanding of NHS environments, governance, and regulatory requirements related to commercial and retail services is highly beneficial.
- Relevant qualification in business, retail management, marketing, or a related field, or equivalent experience at a comparable level.
- Strong IT skills, including use of standard office software and retail or financial management systems.
- Commitment to equality, diversity, and inclusion, and to delivering person-centered, high-quality services.
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