University Hospitals Birmingham NHS Foundation Trust
Band 6 Service Manager
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Job Summary
The Service Manager will provide operational, performance, and business management support to Respiratory Medicine at Queen Elizabeth Hospital, working closely with the Operations Manager and General Manager to deliver service, quality, workforce, and financial objectives.
The post holder will oversee key national and local performance standards, ensuring timely patient care, effective risk management, and achievement of operational targets. A major aspect of the role involves analyzing, validating, and reporting complex operational data. Advanced Microsoft Excel skills are essential to interpret large datasets, support waiting list management, performance monitoring, capacity planning, service improvement, and decision-making.
The Service Manager will produce reports, identify trends, develop recovery plans, and provide actionable insights to improve service delivery. They will also line manage designated administrative, reception, and team leader staff, supporting recruitment, training, performance, and absence management in line with Trust policies.
Working with minimal supervision, the post holder will coordinate projects, audits, and service improvements, monitor agreed actions, ensure accurate reporting, and support the delivery of departmental and NHS objectives.
Main Duties, Tasks & Skills Required
- Lead the operational management of Respiratory Medicine services, ensuring delivery of national and local performance standards and service objectives.
- Manage patient pathways, waiting lists, and access targets, including RTT, cancer, and diagnostic standards.
- Analyse, validate, and report complex operational data using advanced Excel and reporting systems to support decision-making, performance monitoring, and service improvement.
- Produce performance reports, identify trends, risks, and opportunities, and develop recovery plans to achieve targets.
- Provide accurate information to clinical and operational teams and maintain high standards of data quality and governance.
- Lead audits, service reviews, and improvement projects to enhance patient experience and operational efficiency.
- Line manage administrative, reception, and team leader staff, including recruitment, appraisal, training, attendance, and performance management.
- Support service planning, capacity, and workforce management, monitor clinical capacity and waiting lists, manage resources and authorized budgets, investigate complaints and incidents, ensure compliance with Trust policies and governance requirements, and deputise for the Operations Manager as required.
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About Us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value, and feels valued. We do this by developing compassionate and culturally competent leaders, being values-driven in all that we do, and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such, we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long-term health condition, mental health, or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job Description
Please Note: For a detailed job description for this vacancy, please see attached Job Description
Person Specification
Qualifications
Essential
- Degree or equivalent professional
- Management qualification
- Further management training and/or relevant managerial experience to post-graduate diploma level
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Experience
Essential
- Previous experience of working to NHS key performance and national standards
- Experience in handling confidential information
- Experience with dealing with patients, relatives, and the general public
- Experience in managing in-patient and outpatient waiting lists and designing and implementing mitigating actions as required
- Experience of analyzing and interpreting performance data to support service improvement and operational decision-making
- Experience of developing and monitoring action plans to deliver performance targets
- Experience of managing change and implementing service improvements within a healthcare setting
- Experience of investigating incidents, complaints, or service issues and implementing corrective actions
- Previous line management experience of staff
- Working knowledge of waiting list systems
- Knowledge of NHS and aims of its structure
Desirable
- Experience of working to NHS key performance and national standards within Respiratory Medicine
- Experience of using Power BI or other business intelligence tools
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For Help With Your Application, Contact
Mary Agaruwa
0121 371 4787
Pay scheme
Agenda for Change
Band
Band 6
Salary
£39,959.00 to £48,117.00 Yearly
Contract
Permanent
Working pattern
Full-Time, Flexible Working
Reference number
304-1103500
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
Attachments
Job Description
Band 6 Service Manager JD-PS (Resp Med Aug 20_Mary Agaruwa.pdf – 424KB Opens in a new window
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