West Hertfordshire Teaching Hospitals NHS Trust
Band 7 - Shared Patient Record Utilisation and Adoption Change Lead
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About the Role
We are seeking an enthusiastic and experienced change professional to lead utilisation, adoption, and benefits realisation for the Shared Patient Record service. This is an exciting opportunity to work across health and care organisations, helping clinicians and operational teams make better use of shared information to support safer, more coordinated, and person-centred care.
Key Responsibilities
- Lead engagement, communications, education, training, and change activities that embed the Shared Patient Record into clinical and operational workflows.
- Analyse utilisation and adoption data, identify opportunities for improvement, communicate benefits and service developments, coordinate user enquiries, and work closely with clinical, operational, digital, information governance, and supplier stakeholders.
- Lead adoption, utilisation, and benefits realisation for the Hertfordshire and West Essex Shared Patient Record.
- Work with clinical, operational, digital, and information governance teams to embed the service into everyday workflows; deliver training, demonstrations, communications, and user guidance; analyse utilisation and benefits data; and identify targeted opportunities to improve uptake and user experience.
- Coordinate enquiries, enhancement requests, and service improvements, escalating issues through appropriate governance routes.
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Requirements
- Significant experience of supporting the adoption, implementation, or optimisation of digital healthcare systems in the NHS or a similarly complex environment.
- Strong change management, stakeholder engagement, training, communication, and analytical skills.
- Sound understanding of healthcare workflows, information governance, and the benefits of shared records and interoperability.
- Proactive, organised, collaborative, and resilient with the ability to manage competing priorities and explain complex digital concepts clearly to technical and non-technical audiences.
- Relevant degree-level qualification or equivalent experience, alongside evidence of continuing professional development, is essential.
About Us
- We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.
- Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes, and patient experience.
- Our vision is Excellent patient care, together, and our values are to be empowered, compassionate, professional, and inclusive.
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Flexible Working
- We offer a variety of flexible working options as we recognise the importance of a good work-life balance.
- Flexible Working Options
Application Support
- If you have a disability or long-term health condition and require support or guidance, please contact westherts.recruitment@nhs.net.
- If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving, please tick "Member of the Armed Forces Community" on the application form.
Important Notes
- We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
- If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Contact Information
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For further details or informal visits, contact:
- Name: Victoria Houghton
- Job title: Head of EPR Adoption & Optimisation
- Email address: Victoria.houghton@nhs.net
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