Barking, Havering and Redbridge University Hospitals NHS Trust
Band 8a Service Manager
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Shape the Future of Women's Health: Service Manager – Non-Elective, Emergency and Specialist Women's Services
The Service Manager role is a senior operational leadership position, providing strategic direction, visible leadership, and day-to-day management across Gynaecology and Maternity Non-Elective and Emergency Services at Queen’s Hospital, King George Hospital, and associated satellite sites.
As part of the Women’s Health leadership team, you will join a dynamic and ambitious group of clinical and operational leaders dedicated to delivering outstanding care and driving continuous improvement across urgent, emergency, and specialist women's health pathways. This is an exciting opportunity to lead services that support women with acute gynaecological conditions, maternity emergencies, early pregnancy complications, and complex specialist needs, ensuring timely access to safe, high-quality, and patient-centred care.
The successful candidate will provide strong, credible, and compassionate leadership within a fast-paced and complex operational environment. As a visible leader, you will foster a culture of accountability, collaboration, innovation, and continuous improvement, building strong relationships with consultants, matrons, midwives, specialist nurses, corporate teams, and external partners to ensure seamless service delivery.
As Service Manager, you will be responsible for the operational performance of non-elective, emergency, and specialist services, ensuring the delivery of key quality, access, workforce, and financial objectives. You will lead service improvement and transformation programmes across urgent and emergency care pathways, supporting the development of sustainable models of care that improve patient flow, enhance patient experience, and deliver excellent clinical outcomes. Working closely with clinical leaders, you will identify opportunities to redesign pathways and implement innovative solutions that meet the growing needs of our population.
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Leadership is a critical component of this role. You will be expected to inspire, develop, and support multidisciplinary teams, creating an inclusive environment where staff are empowered to deliver their best. Through visible leadership, effective decision-making, and a commitment to excellence, you will drive high performance, support operational resilience, and ensure services consistently deliver safe and effective care.
We are seeking a highly motivated individual with a proven track record in NHS operational management, excellent leadership and stakeholder management skills, and a passion for improving urgent, emergency, and specialist women's health services.
In return, we offer a supportive and collaborative working environment, excellent opportunities for professional development, and the chance to play a pivotal role in shaping the future of women's health services at Barking, Havering and Redbridge University Hospitals NHS Trust.
Join BHRUT and help lead the delivery of exceptional Gynaecology and Maternity Non-Elective, Emergency, and Specialist Services, making a lasting difference to the lives of women and families across our communities.
Responsibilities
- Responsible for overall safe and smooth delivery of identified services as set out in the Trust business plan and national service frameworks.
- Responsible for delivering relevant performance targets and metrics, including clinical outcome objectives and service line reporting.
- Interpret data available within the service to report, monitor and track performance and to satisfy reporting requirements within the designated areas of responsibility.
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About Us
We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.
- They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.
We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.
The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
Contact
For further details / informal visits contact:
- Name: William Hodsoll
- Job title: General Manager
- Email address: William.Hodsoll@nhs.net
- Telephone number: 01708435000 Ext 6081
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