West Hertfordshire Teaching Hospitals NHS Trust
Band 9 - Deputy Chief Nurse - Patient Experience
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We are looking for an exceptional Deputy Chief Nurse to join us, with a particular focus on patient experience and customer service.
This is an exciting expansion of our senior nursing leadership team. I already have a fantastic Deputy Chief Nurse, and this new role will work alongside them, bringing additional leadership capacity and a dedicated focus to an area that I believe is fundamental to everything we do.
This is not a role for someone who wants to simply manage what already exists. I am looking for someone who wants to help me change it.
We have made huge progress across our organisation, but when it comes to patient experience, I know we can do more. We listen to our patients. We have strategies, surveys, feedback, complaints data and patient stories. But listening is only valuable if people can see and feel what changes as a result.
I want our patients and families to experience an organisation that is kind, responsive and easy to navigate. I want excellent communication to be the standard, not the exception. I want us to learn properly when we get things wrong, and I want the voices of our patients to genuinely influence how we design and deliver care.
That is why this role matters.
As one of my Deputy Chief Nurses, you will have the opportunity to lead a major programme of work across patient experience and customer service, working with teams across the whole organisation to turn feedback into meaningful change.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You will need to be an exceptional nurse leader, but you will also need to think differently.
I am looking for someone who is curious, brave and ambitious. Someone who will spend time with patients and staff, who will challenge us when we are not getting it right and who will bring people with them when things need to change.
You will be joining an organisation with huge ambition and a nursing, midwifery and AHP leadership team that is determined to make a difference. We work hard, we move quickly and we are not afraid to tackle difficult things.
You will also be working closely with me and alongside an experienced and established Deputy Chief Nurse.
I want someone who will bring ideas, energy and challenge. Someone who can operate at the highest level of the organisation but who never loses sight of the person sitting in a waiting room, lying in a hospital bed or trying to get an answer when they are worried.
With a new hospital planned for Watford, work underway to update theatres at St Albans City Hospital and plans for a neighbourhood healthcare centre in Hemel Hempstead, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imagining models of care, working closely with partners and making the most of advances in digital healthcare.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Staff wellbeing and development are a priority, as is the role of innovation in improving clinical care, outcomes and patient experience.
Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
We offer a variety of flexible working options as we recognise the importance of a good work life balance. www.westhertshospitals.nhs.uk/flexibleworking
If you have a disability or long-term health condition and require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
For further details / informal visits contact:
- Name: Celia Gomersall
- Job title: Business Co-ordinator to Chief Nurse
- Email address: celia.gomersall@nhs.net
- Telephone number: 01923 436368
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location