HCRG Care Group
Bank Administrator
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Job Introduction
Package Description
As a Bank Administrative Assistant in Contraception and Sexual Health, you’ll be working as part of the care system in Cheshire West and Chester.
You will feel valued as a Bank Administration Assistant within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £12.71 an hour
- Self-booking and access to all bank shifts! Staff are given access to all Bank shifts within their Business Unit and can self-book providing they meet the shift requirements.
- Request a Duty – Staff can make shifts or Day Off requests prior to the creation of a roster up to six weeks in advance. This helps promote a better work life balance and allows for personal commitments to be met.
- HCRG Care Group is pleased to offer access to Wagestream - which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
- Working in an environment focused on the highest clinical and quality standards.
- Opportunities to work in different areas and various different services to gain new knowledge and experience.
- Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality.
- Access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters.
- Free statutory and mandatory training, as well as access to a range of courses and e-learning to develop further skills and in-house opportunities continuing your professional development.
- Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users.
- Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives.
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission.
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Job Introduction
Working directly with our multi disciplinary team you will assist the administration team with daily tasks, demonstrate excellent IT and workload management skills, provide exceptional customer service skills on reception and over the phone, order and take deliveries, and flexibility in supporting other teams and administration assistants.
Main Responsibilities
As a Bank Administration Assistant you will:
- Undertake reception duties, including updating patient’s personal details and organising follow-up appointments or add patient to an outpatient waiting list following a standard operational procedure.
- Create, update and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate as required.
- Ensure telephone enquiries are dealt with in a polite and courteous manner.
- Support with negative results and patient communication.
- Undertake photocopying, facsimiles, email, memo requests and basic ad-hoc copy typing if required.
- Maintain a filing system for any hard copy records, ensure electronic records are maintained in line with local policy and guidelines.
- Sort and distribute and action incoming mail if required.
- You will be required to work across a multiple of location throughout Cheshire West and Chester that includes but not limited to: Chester, Ellesmere Port, Northwich, Winsford, Neston and Blacon.
Please see the attached job description for a full list of job responsibilities.
The Ideal Candidate
We are looking for a candidate who meets the following criteria:
- Has a full UK driving licence and access to a car.
- Recent experience working in an administrative or customer service role.
- Familiar with IT systems.
- Has worked in the NHS / healthcare (desirable).
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Please note that this advert may close early if a sufficient number of applications are received.
About The Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
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