HCRG Care Group
Bank Business Support Administrator
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Job Introduction
As a Bank Business Support Administrator we value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated:
- Flexible Shift Booking – Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance.
- Wagestream Access – Track and access earned wages anytime, avoiding high-interest loans or overdrafts.
- Professional Growth – Gain experience across various services, access free training, and join our Strive for Better professional network.
- Innovative Culture – Share ideas, apply for national funding, and contribute to service improvements.
- Recognition & Engagement – Nominate colleagues for awards and participate in executive Q&A sessions.
- Commitment to Excellence – Be part of a team with "Good" or "Outstanding" CQC-rated services.
Job Introduction
We are looking for a highly organised and conscientious Business Support Administrator to join our dedicated Safeguarding Team.
This is an important administrative role, providing essential support to ensure safeguarding records are accurately maintained and updated in a timely manner.
The successful candidate will be responsible for data entry and maintaining sensitive patient information, requiring a high level of attention to detail, confidentiality, and professionalism at all times. Whilst the role supports patient services, there is no direct patient contact involved.
The service runs Monday to Friday, 9:00am to 5:00pm, based primarily from our Woking Hub. Following a successful training period and once fully competent in the role, there will be opportunities for some home working in line with service needs.
If you are an organised administrator with excellent accuracy, strong communication skills, and experience handling confidential information, we would love to hear from you
Main Responsibilities
- Direct referrals to appropriate professionals, manage incorrect referrals, and ensure urgent cases are escalated promptly.
- Follow protocols to ensure accurate, timely allocation of referrals and maintain confidentiality on client systems.
- Provide signposting to HCRG Care Group services and other agencies.
- Maintain and update clinical systems, databases, and clinic templates.
- Provide general administrative support, including stock ordering, correspondence handling, information distribution, and minute-taking.
- Support safeguarding processes: manage documentation for police domestic violence notifications, coordinate strategy meetings, and process child protection/Marac correspondence.
- Work flexibly to cover colleagues and ensure service priorities are met.
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Ideal Candidate
Essential:
- Good general education to at least GCSE level or equivalent, including Maths and English
- Administrative experience in a busy, customer facing environment
- Excellent customer services skills
- Accurate and efficient keyboard skills
- High levels of computer literacy – to include a good working knowledge of Microsoft Office packages including Outlook, Word, Excel.
- Ability to work as part of a team
- Effective interpersonal and communication skills, both verbal and written
- Good telephone manner
- Polite and helpful customer service skills
- Ability to work with discretion, sensitivity, and maintain confidentiality
- Good planning and organisational skills and ability to meet deadlines
- Ability to prioritise and manage workload in busy environment
Desirable:
- Minute taking
- Knowledge of clinical systems or databases
Other requirements: the successful applicant will need to be a car driver
Please See Attached Job Description For Full Personal Specification.
For further information please contact Lisa on 07867373045
About The Company
We change lives by transforming health and care.
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Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.
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