Bank Care Co-ordinator - Preston & Chorley

• Working for a values-led organisation;
• Real living wage employer;
• Supporter of the Greater Manchester Good Employment Charter;
• Access to Stream, which provides flexible, on-demand access to stream your pay during the month;
• Salary sacrifice car benefit scheme;
• 30 days annual leave, rising to 32 after five years of continuous service;
• Flexible pension benefits, including NHS pension scheme;
• Flexible working hours and policies;
• Family friendly and carer policies;
• Opportunities to apply for innovation and quality awards;
• Access to gtd healthcare wellbeing initiatives;
• Opportunity to become part of an employee owned organisation;
• Gtd healthcare social and fun activities;
• Cycle to work scheme;
• Eyesight vouchers;
• NHS staff discounts, a free Blue Light Card and Health Service Discounts;
• Access to an employee assistance programme.

Details

• Date posted: 09 September 2026
• Pay scheme: Other
• Salary: £13.45 an hour (Rate enhancements for evenings, weekend and overnight working)
• Contract: Bank
• Working pattern: Full-time, Part-time, Flexible working
• Reference number: U0061-26-0120
• Job locations:
  • Royal Preston Hospital
    • Sharoe Green Lane
    • Fulwood
    • Preston
    • PR2 9HT
    • United Kingdom
  • Chorley & South Ribble Hospital
    • Preston Road
    • Chorley
    • Lancashire
    • PR7 1PP
    • United Kingdom

Job Description

Job responsibilities

• To deliver a high quality care co-ordination service to patients and health care professionals.
• Accurately record on a range of clinical systems all relevant data for each contact and direct appropriately.
• Where demographics are incomplete, complete all necessary checks e.g. NHS Spine to ensure most up-to-date records are available.
• Undertake the booking of appointments across a number of services in line with agreed timescales.
• Provide a first class reception service, ensuring a professional meet and greet, efficient registration and onward referral to the relevant area/service.
• Liaise with the senior care co-ordinator and clinical shift lead regarding any operational issues affecting the flow of patients and ensure excessive waiting times do not occur.
• Follow the failed encounter procedure for all patients that did not attend (DNA) for a face-to-face assessment.
• Coordinate the arrangement of any follow-up care as directed by the senior care co-ordinator or clinical team.
• Liaise with the multi-disciplinary team to ensure the smooth running of the service.
• Liaise with NHS 111 service regarding patients who are out of area, duplicate calls or incomplete information.
• Ensure all equipment and medication is checked at the start and end of shift and report any discrepancies to the senior care co-ordinator.
• Facilitate the transfer of electronic data both internally and externally ensuring that information governance rules are followed at all times.
• Have a full understanding of the clerical backup system to facilitate the smooth transaction from a computer based system to a paper based system.
• Fully comply with the Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients.
• Responsible for undertaking administration duties within the service.
• Ensure regular attendance at operational meetings.
• All training deemed as mandatory to be completed within the specified time frames.
• Perform any tasks as requested that are within the boundaries of the role.
• Ensure that all gtd healthcare policies and procedures form the basis of all decision making.

Other Duties

Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.

Person Specification

Skills and Attributes

Essential

• Excellent organisation skills.
• Ability to communicate effectively within a multi-disciplinary environment.
• Commitment to training, attendance at meetings and ongoing development.
• Ability to work as part of a team.
• Ability to work on own initiative.
• Ability to maintain confidentiality.
• Polite, friendly, pleasant telephone manner.
• Able to work under pressure / meet deadlines.

Desirable

• Knowledge of working for the NHS.

Experience

Essential

• At least one years experience of reception or call handling duties.
• Excellent telephone manner.
• Evidence of working to defined policies and procedures.
• Experience of using a computer.
• Experience of a busy telephone answering environment.
• Experience of working with the public.

Desirable

• Experience of liaising with multidisciplinary agencies.
• Primary care experience.

Qualifications

Essential

• Good standard of education.

Desirable

• NVQ Level 2 in Health Care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

• Employer name: Gtd Healthcare
• Address: Royal Preston Hospital, Sharoe Green Lane, Fulwood, Preston, PR2 9HT, United Kingdom
• Employer's website: https://www.gtdhealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For Questions About The Job, Contact:

• Operations Manager: Lesley Procter
• Email: lesley.procter@nhs.net
• Phone: 01772523687

Supporting documents

• [Gtd Healthcare's privacy notice](opens in a new tab)