AXA Health
Bank Nurse – Medical Information Team
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About AXA
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.
Job Overview
Are you an experienced adult registered nurse looking for flexible work that makes a real difference? We’re hiring 4 bank nurses to join our dedicated Health Support team in Tunbridge Wells and this is your chance to be part of something meaningful.
- Flexible, zero-hour contracts — work when it suits you, with “on call” shifts to fit your schedule.
- Competitive hourly rate plus an additional holiday pay adjustment — your expertise is valued!
- Be part of a supportive, professional team providing vital medical guidance to members 24/7.
- Make a genuine impact by offering reassurance and expert support to people during their moments of need.
We’re looking for a compassionate nurse with substantial post-registration acute clinical experience. If you thrive in a fast-paced environment and want to bring your expertise to a role that values your flexibility and dedication, we want to hear from you!
Please note due to the nature of this role you won’t be eligible to receive our benefits advertised on our careers site.
Key Responsibilities
- Provide empathetic guidance and support on a broad range of health-related issues to our members and their families.
- Maintain our helplines supporting our members and their families covering a variety of shifts including evenings, nights, and weekends.
- Support members through a variety of media including telephone (both inbound and outbound calls) and email queries.
- Act as a clinical expert and role model, to provide specialist knowledge and assistance. Build and maintain sound relationships.
- Take an active interest in your team, department, and the wider business targets and how you can personally contribute to achieve these.
- Take ownership and continuously develop your professional skills, including enhancement of your clinical knowledge.
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Work Arrangements
After your initial training period, you’ll work a mixture of shifts from your home and our Tunbridge Wells office. When working from home, you'll need a quiet, private, and confidential space to carry out your duties effectively.
Working Hours & Shift Pattern
The team works 24/7 to support our members. The shifts that you’ll be asked to cover will involve a blend of day shifts, night shifts, and weekends. This will be covered with you when you receive the “on-call” request.
Induction & Training
To help you settle into the team and prepare for success in your new role, you’ll attend a comprehensive induction at our Tunbridge office. During this period, you’ll be required to come into the office each day.
Your Skills & Experience
- Registered Adult Nurse (RN).
- Current registration with the Nursing Midwifery Council (NMC), and compliant with requirements for annual renewal and triennial revalidation.
- Nursing diploma or Bachelor of Science (BSc) degree in nursing, an additional qualification in midwifery would be advantageous.
- Substantive post-registration experience in acute clinical nursing.
- High levels of judgement, decision-making, and ownership.
- Excellent communication and negotiation skills with the ability to manage difficult conversations.
- Sound relationship management capabilities.
- Comfortable navigating various IT applications.
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As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime, which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
Please also note that you'll be screened through an Advanced DBS Check.
How To Apply
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to laura.venables@axa-uk.co.uk.
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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