Spire Healthcare
Bank Outpatients Administrator
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Bank Outpatients Advisor | Cardiff Patient Support Centre | Bank (Zero-Hours Contract)
We are currently recruiting Bank Outpatients Advisors to join our Patient Support Centre based in St Mellons, Cardiff. This role is offered on a zero-hours (bank) contract, with shifts provided on a flexible, ad-hoc basis to support service demand, including cover for busy periods, annual leave, and sickness absence.
Please note that this role does not offer guaranteed or fixed hours and is therefore well suited to individuals seeking flexible work alongside other commitments.
Duties and Responsibilities
- Provide and maintain an efficient bookings system for all outpatients using a computerized system (SAP)
- Manage the telephone lines in an effective and timely manner
- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter
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Essential Criteria
- Excellent verbal communication skills
- Ability to remain calm, professional, and focused under pressure
- Strong organizational skills with the ability to prioritize and multitask effectively
- High level of attention to detail
- IT literate, with confidence in learning new systems
- Commitment to confidentiality and information governance standards
Desirable Criteria
- Previous experience in call centre environment
- Experience working within a hospital or healthcare setting
- Familiarity with Microsoft Office applications, including Word, Outlook, and Excel
Working Hours
This is a zero-hours bank position. The Patient Support Centre operates Monday to Friday, 8:00am – 6:00pm, with shifts scheduled within these hours on an as-needed basis.
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Benefits
As a bank colleague, you will have access to the following benefits:
- Weekly pay
- Competitive bank rates
- Free on-site parking (saving an average of £50 per month)
- Access to the Spire Healthcare Pension Scheme
- Blue Light Card discounts
- Additional SmartSpending discounts via Spire for You
- Access to wellbeing and support services via Spire for You
- Free DBS check
- Full induction and mandatory training
- Ongoing support from Spire’s dedicated Resourcing Team
- Opportunities for further training and progression into permanent roles
About Spire Healthcare
Our people are our difference. It is their dedication, warmth, and commitment to excellence that distinguish Spire Healthcare. We are committed to supporting our colleagues’ wellbeing through work-life balance, continuous development, and meaningful reward.
For us, it is about more than treating patients — it is about caring for people.
Application Process
We reserve the right to close this vacancy early should a sufficient number of applications be received. We therefore encourage early application.
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