Lincolnshire Community and Hospitals NHS Group
Bank Patient Service Advisor- Band 3
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Job Role Description
Key Responsibilities
- To lead on delivering care coordination activities for patients.
- To ensure patients receive appointments and are admitted for elective procedures in a timely manner.
- To ensure patients receive all relevant information in a timely, accurate and effective way.
- To be responsible for answering general patient enquiries, appointment/procedure queries.
- To deliver passionate and strong communication between the patient (or representative), the Patient Service Hub and other Trust, Group and Healthcare services.
- To use Patient Service Hub information systems for the recording and reporting of clinical and performance data in accordance with the Trust’s and wider Group’s IT Strategy.
- To monitor and action booking tasks in line with Patient Services Hub SOPs and SLAs.
- To escalate any issues that require escalation or oversight support to the Patient Services Supervisor and take actions as directed.
- To proactively flag potential RTT/CWT risks to the Patient Services Supervisor and take actions as directed.
- To work to reporting deadlines and inform Patient Service Supervisors in advance of potential problems and breaches.
- To follow Patient Services Hub, wider Trust and wider Group procedures and protocols, for example the Elective Access Policy and Standard Trust Administration Guidelines (STAGS).
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About the Hospitals
Lincoln Hospital
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
Pilgrim Hospital
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
About the Trusts
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
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Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Contact Information
For further details / informal visits contact:
- Name: Cathy Carter
- Job title: Group Rostering & Resourcing Lead
- Email address: cathy.carter1@nhs.net
- Telephone number: 01522 307353
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