Bank Receptionist

Equality and Diversity

The post holder will be expected to adhere strictly to principles of fairness and equality in carrying out the role. At all times the post holder will be required to show respect for and maintain the dignity of patients, the public and work colleagues. The company will not tolerate any form of bullying or harassment, violence or aggressions against its employees.

Appraisals and Performance Management

All staff will be expected to fully participate in the appraisal/ performance management process. This obligation will include the preparation for and attendance at appraisal/ performance management interviews and completion of the associated documentation

Security

It is the responsibility of all employees to work within the security policies and procedures of Pall Mall Medical to project the patients, staff and visitors and the property of PMM. Thus, duty applies to the specific work area of the individual and the company in general. All staff are required to wear official identification badges.

No Smoking

The company promotes a No Smoking Policy as part of the employee’s health living style. You will be required to work within the framework of this statement. Smoking is not permitted within the company’s premises

Why join Pall Mall Medical?

At Pall Mall, we're passionate about looking after both our patients and our people. We believe that when our teams feel valued, supported and empowered, they deliver exceptional care.

In Return, You'll Receive:

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Your birthday off
• Pension contribution
• Flexible benefits including discounts on shopping and food
• Ongoing training and career development opportunities
• A supportive, inclusive culture built around our HEART values
• The opportunity to play a key role in an ambitious and expanding healthcare organisation

Our HEART Values

Everything We Do Is Guided By Our HEART Values:

• Helpful – We go the extra mile for patients and colleagues.
• Empathetic – We listen, care and treat everyone with compassion.
• Accountable – We take ownership and deliver on our commitments.
• Resourceful – We embrace challenges and find solutions.
• Teamwork – We achieve more by working together.

Employee Benefits

At Pall Mall, we're passionate about looking after both our patients and our people. We believe that when our teams feel valued, supported and empowered, they deliver exceptional care.

In Return, You'll Receive:

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Your birthday off
• Pension contribution
• Flexible benefits including discounts on shopping and food
• Ongoing training and career development opportunities
• A supportive, inclusive culture built around our HEART values
• The opportunity to play a key role in an ambitious and expanding healthcare organisation

Ready to make an impact?

Diversity & Inclusion

We're proud to be an inclusive employer where everyone feels respected, valued and able to be themselves. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone can thrive.

If you're looking for a leadership role where you can influence patient care, develop teams and be part of an exciting period of growth, we'd love to hear from you.

Join Pall Mall Medical and help shape the future of private healthcare.

Apply here

Pall Mall

In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 16 years and we have massively developed the business, trebling our workforce and laying down clear and ambitious growth plans for the future.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.

As a Senior Administrative Assistant, you will be expected to assist the management team at our private hospital and healthcare facility, with a variety of administrative processes.

Key Qualities

• Excellent interpersonal skills.
• Strong organisational skills; ability to work to deadlines
• Computer literate with good working knowledge of all MS Office (Word, Excel & Outlook)
• Excellent communication skills (written & verbal)
• Ability to multi-task
• Problem solver, with the ability to think outside the box
• Experience in a similar role is essential
• Experience in sensitive data management, complaints & incidents handling

Responsibilities

• Administrative support of managers and individual employees where necessary.
• Assist with incident / complaint investigations and drafting of reports / responses
• Log / upload information to CRM systems CRM system administration
• Drafting of letters
• Subject access request / medical records administration
• Financial / invoice administration
• Petty cash administration and reconciliation
• Assist with banking
• Vet CVs for management review
• Assist with audits / data collection
• Assist with administrative team rotas
• Arrange meetings by scheduling appropriate meeting times, booking rooms, managing diaries.
• Liaise with staff, consultants and clinicians in a professional, competent and knowledgeable manner whilst maintaining a high standard of confidentiality at all times
• Take, draft and distribute meeting minutes
• Collation and preparation of documents - for meetings, letters, letters of engagement, reports, proofing - all in line with the company's corporate image policy.
• Help managers organise their papers and confidential filing (eg. HR related)
• Any other duties deemed to be necessary for the needs of the business.

Health and Safety

You have a legal responsibility not to endanger yourself, your fellow employees and others by your individual acts or omissions. The post holder is required to comply with the requirements of any policy or procedure issued in respect of minimising the risk of injury or disease.

Data Protection

Attention is drawn to the confidential nature of the information collected within the company. The unauthorised use or disclosure of patient or other information is a dismissible offence and in the case of computerised information, could result in prosecution or action for civic damage under the Data Protection Act 1998

Risk Management

The post holder should be aware of the process for reviewing systems and improving them, in order to increase patient safety and improve service provided by the company. All staff should have an awareness of the risk management processes and an understanding of risk management. This includes assessing, monitoring and managing all aspects of risk, including the planning and undertaking of any remedial action.

Equality and Diversity

The post holder will be expected to adhere strictly to principles of fairness and