Bank Receptionist/Spire South Bank Hospital/Worcester/ Zero Hour Contract/Ad-Hoc

Shifts to Cover Sickness/Annual Leave

Spire South Bank Hospital has an exciting opportunity for a Receptionist to join the Bank team.

Spire South Bank Hospital has been in operation for 30 years providing quality private healthcare to the local population and beyond, earning a reputation as a leader in Worcestershire. We work with some of the areas most experienced Consultant Surgeons, Anaesthetists and Physicians to deliver tailored, personalised care and are proud of the positive patient feedback we consistently receive.

Duties and responsibilities:

To ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer’s expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times. Providing an efficient administrative service within the hospital, operating within established policies and procedures.

• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
• Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
• Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face.
• Supporting inpatient bookings by entering inpatient/day cases onto computer system.
• Responsibility for admission lists, including allocation of admissions. Liaising with nursing staff as appropriate.
• Admission/Discharge of patients onto computer system ensuring accuracy of all information.
• Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis.
• To contribute to the general cleanliness, neatness and smooth running of all reception areas at all times, ensuring that any publicity and reading material is available and well displayed.
• Undertake all work in accordance with company hospital policies and procedures. Ensuring familiarity with the Health and Safety at Work Act, including manual handling and fire procedures.
• To maintain confidentiality of all information acquitted with regard to patients, consultants and staff and not on any account disclose information about the affairs of the hospital, its subsidiaries or associates.
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
• To present a professional, smart image at all times, ensuring adherence to hospital uniform policy.
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.