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About the Role
Our Credit Cards team operates in a fast-paced, exciting environment where no two days are the same. There’s a buzz in the department, and it’s the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for new and existing customers, supporting them with a digital-first attitude and generally impressing them with our credit card support and expertise. Making our customers happy involves us building strong relationships, solving problems, and having great conversations through our live chat, telephony, and social platforms.
Working Hours
Our opening hours are from 8am - 6pm, Monday to Friday, and Saturday 9am - 3pm. Shifts fall within these opening times following assigned shift patterns, such as 08:00am - 15:30pm or 10:30am - 18:00pm. You would also be expected to work the occasional Saturday shift for which you would be given a day off during the week.
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Hybrid Working
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at either our Glasgow or Gosforth hubs. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here: https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you
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Virgin Money Integration
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
Benefits
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised, and celebrated.
Application
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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